QueueMetrics 13.04 released

We are happy to announce the release of QueueMetrics version 13.04!

The main new features included are:
  • Manual and automated reports as PDF/XLS documents (and you can have them sent by e-mail!)
  • Non-scoring questions and other changes related to QA
  • Fully-automated screen pops on the Agent's page: Active Polling
  • Analyzing IVR tree traversal
  • Detailed tracking of call events
  • QueueMetrics in the cloud: using different QM instances on the same PBX

The full release notes - with all the fixed bugs and new features - can be found here: Release notes for QueueMetrics 13.04

A broader overview of the newly released features can be found here: What's new in QueueMetrics - release 13.04

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