The Loway Corporate News Blog

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 Announcements


WombatDialer Asterisk call center predictive dialer software free trial available now

2019-05-23

Automate your outbound dialing, eliminate dead time between calls and enhance your contact center performances.

With easy to use campaign management tools WombatDialer boosts agents productivity and improves your campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

Our call-center predictive dialer software is highly scalable, multi-server and works with your existing Asterisk PBX.

Begin your WombatDialer free trial today: www.wombatdialer.com


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QueueMetrics 19.04: the new wallboard features and WebRTC softphone video presentation

2019-05-14

QueueMetrics version 19.04 introduces several new features that enhance the software usability and increases the analysis capacity. The most important are related to the wallboard realtime monitoring tool and the new improved WebRTC soft-phone.

The wallboard is greatly improved and expanded to reach feature parity with the classic Real-Time page. Now, whatever you used to do with the Real-Time page is doable with the wallboards - and completely configurable.
The wallboard includes a WebRTC soft-phone, so you can do spying, barging and whispering right within your browser.

Discover more in this new video presentation: www.youtube.com/QueueMetrics

QueueMetrics 19.04 is immediately available as an RPM package, a TGZ file or a Docker image on DockerHub.


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New QueueMetrics 19.04 call center suite free trial available now!

2019-05-03

With its brand new reporting system and engine our call-center software lets you monitor agent productivity, measure targets, conversion rates, view campaign statistics with a simple easy to use interface and customizable wallboards.
A new improved WebRTC soft-phone and the agent page is also included in the suite.

Start your free full featured 30 days trial today:

www.queuemetrics.com

Also available as QueueMetrics-Live cloud hosted service.


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WombatDialer Tutorial: Enable Recordings for Reverse Dialing in QueueMetrics

2019-04-25

How do you enable the recordings for the Reverse Dialing mode for WombatDialer?

You might have noticed that in Reverse Dialing mode you are not able to link the recording to the call.
This is due to the way WombatDialer handles the call.

In this new guide we will learn how to edit the Asterisk Dialplan and the WombatDialer configuration, allowing you to link the recording to the correct call.

Read more: www.wombatdialer.com/blog/blog/2019/04/25/reverse-dialing


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QueueMetrics 19.04 WebRTC Softphone Tutorial out now!

2019-04-18

Since QueueMetrics 19.04, QueueMetrics for Asterisk PBX offers a stable WebRTC softphone based on the JsSIP library.

This softphone can be used by callcenter agents, through the QueueMetrics Realtime Agent Page, or by supervisors and administrators through the new Wallboard Page.

This new feature allows agents to work without the need for a physical phone, while supervisors can monitor calls in realtime without leaving the wallboard page.

With this tutorial you will learn all the steps needed to set up and start using the new QueueMetrics softphone. www.queuemetrics.com/blog


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 Media Mentions


WombatDialer dialer State Page Tutorial out now

2019-02-22

The new Dialer Status page of WombatDialer for Asterisk PBX provides the user with more detailed information about the dialer status, also showing synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Learn more in this brand new tutorial:

www.wombatdialer.com/blog/blog/2019/02/22/dialer-state-page for details.


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VIP callers management with QueueMetrics

2018-04-06

There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:
https://www.queuemetrics.com/blog/2018/04/05/vip-callers/


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Erwin fala Português: WombatDialer in Portuguese

2015-07-16

WombatDialer, our next generation dialer for Asterisk call-centers, is available in Portuguese language.
Thanks to the Asteriks Tecnologia's team for making this possible.


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Power dialing at its best with WombatDialer

2015-06-25

Your WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once.
Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

http://bit.ly/1L5Uq7q

Try the new WombatDialer now! It's free.


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Video tutorial: Discover WombatDialer 0.9

2015-05-21

Discover what's new in this video presentation:


Our famous dialer for Asterisk has over 80 new or improved items, support for multiple languages and a rewritten GUI that makes it easier to use and maintain.
Try it with a free evaluation key: http://wombatdialer.com/requestDemoKey.jsp.


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