The Loway Corporate News Blog

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 Announcements


Asterisk Contact Center Official Survey 2018 – We need your help!

2018-07-10

Four years ago Loway released the first Asterisk contact center survey in order to analyze client satisfaction by polling existing QueueMetrics users.
Now we would like to do it again with support from the Digium team: www.digium.com/blog/2018/06/27/asterisk-contact-center-survey-results-will-be-interesting.

We plan to go through the results in a special session at AstriCon 2018 in Orlando, Florida, October 9-11.

The survey will only take 5 minutes, responses are anonymous and results will give us all a better understanding of Asterisk industry.

If you complete it, you can receive a copy in October 2018, or remaining anonymous if you prefer...

Please complete the survey at www.queuemetrics.com/callcenter-survey-2018, it closes in September.

We want to thank you for every second of time invested in the survey!

See you at AstriCon 2018!


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Loway Switzerland announces a new partnership with CallCabinet Corporation

2018-06-12

Loway is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration.

This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers.
The new Atmos CallCabinet for QueueMetrics-Live includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

For more information about Atmos CallCabinet for QueueMetrics-Live integration visit www.loway.ch/press-releases.jsp

In order to request your free trial visit www.callcabinet.com/loway-queuemetrics-call-recording


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Asterisk call center survey 2018, we need your help.

2018-06-07

Want to know more about Asterisk call-center market? Help us with the 2018 call center market Survey.

In 2014 Loway released the first Asterisk call center satisfaction survey. We ran the survey as a tool to analyze satisfaction on existing QueueMetrics users. But results went on the direction of an overview of the Asterisk call-center industry in 2014 - 2015.

Now it's time to propose it again and we need your support:

Which model of PBX is the most used?

How satisfied are customers around the world?

How big are Asterisk call-centers today?

The survey will take less than 5 minutes and responses are anonymous. You can sign in and receive a copy of the final survey in October 2018, or remaining anonymous if you prefer.

Follow the link to access the survey www.queuemetrics.com/callcenter-survey-2018.jsp

We really want to thank YOU for every second of your time invested in the survey.


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Asterisk call-center management new ebook 2018 series.

2018-06-06

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment or how you can supervise your agents daily workflow improving customers and agents satisfaction.

Every month a new e-book for you!

Read them now free at: https://www.loway.ch/ebooks.jsp.


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QueueMetrics Training and Certification Program 2018

2018-06-05

New QueueMetrics Training Program live.

Learn the essentials of QueueMetrics Asterisk callcenter suite with a live training course with our engineers.

Loway instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is an online course. The 16 chapters include a total of approximately 4 hours of contents, plus a question-answer section at the end.

Discover it now www.queuemetrics.com/training.jsp


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 Media Mentions


VIP callers management with QueueMetrics

2018-04-06

There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:
https://www.queuemetrics.com/blog/2018/04/05/vip-callers/


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Erwin fala Português: WombatDialer in Portuguese

2015-07-16

WombatDialer, our next generation dialer for Asterisk call-centers, is available in Portuguese language.
Thanks to the Asteriks Tecnologia's team for making this possible.


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Power dialing at its best with WombatDialer

2015-06-25

Your WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once.
Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

http://bit.ly/1L5Uq7q

Try the new WombatDialer now! It's free.


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Video tutorial: Discover WombatDialer 0.9

2015-05-21

Discover what's new in this video presentation:


Our famous dialer for Asterisk has over 80 new or improved items, support for multiple languages and a rewritten GUI that makes it easier to use and maintain.
Try it with a free evaluation key: http://wombatdialer.com/requestDemoKey.jsp.


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Mobydick by pascom and Loway's WombatDialer Integration

2015-05-06

Give to your contact center a boost with Loway's WombatDialer and pascom's mobydick Phone System.

http://blog.pascom.net/voip-guys/mobydick-wombatdialer-integration

Discover how you can increase your contact center productivity using mobydick and WombatDialer together.
Deploying a predictive dialling contact strategy enables companies of all sizes to significantly increase their daily productivity, maximise agent talk time and increase call penetration while enjoying greater campaign effectiveness.
Try the combined solutions today request a full featured demo at http://wombatdialer.com/requestDemoKey.jsp or download mobydick.


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