The Loway Corporate News Blog

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 Announcements


Tutorial: Parking Calls.

2017-09-20

In this new QueueMetrics tutorial you will learn how to track calls, without relying only on a classic queue structure.
This is especially useful when calls are routed to specific people or groups during defined events.
Discover how to use the parking lot tracking feature of QueueMetrics' Uniloader, that can be used to track parked calls "as if" they were normal calls handled on a queue.

Read it now at QueueMetrics official blog: www.queuemetrics.com/blog.


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Loway and DVCOM partnership for Gitex Technology Week 2017

2017-09-18

GITEX Technology Week is a must-attend event located in Dubai. For 37 years, visionaries and tech pioneers have been descending on Dubai to witness the technology that has inspired generations and innovations that are set to change the world of technology.

Loway will present the new call center management software lineup at DVCOM Technology booth.

Meet DVCOM team at booth Z-C10, where they will guide you through the new features of the Loway call-center solutions family and introduce you to the release 17.06 of QueueMetrics and the new predictive dialer WombatDialer.

For more information visit Loway website at www.loway.ch/press-releases.jsp.


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Setting up a WebRTC softphone in QueueMetrics call center suite for Asterisk PBX

2017-09-14

The QueueMetrics call center suite collects Asterisk PBX data generating real time and historical reports for over 180 metrics, covering all the key categories of contact centre professional management.

The solution is available in cloud or on premise version and comes with an integrated WebRTC softphone.

Discover how to set up the QueueMetrics' WebRTC softphone in this brand new tutorial by Loway.

Read the full tutorial at QueueMetrics official blog: www.queuemetrics.com/blog.


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OCO InfoComm Call Center Case History: a QueueMetrics Experience

2017-09-13

In this case history, Xin Ye, Managing Director of OCO InfoComm, tells us about his experience using QueueMetrics in order to implement a complex and stable IVR for a government company.

This project would not have been possible without OCO extensive experience with Asterisk and the stability of the platform provided by QueueMetrics call center suite.

Read the full case history at www.queuemetrics.com/blog.


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Andres J. Maduro Quintini, founder of Equipos Telemo, speaks about present and future of Asterisk call center industry

2017-09-12

Andres Maduro is the founder of Equipos Telemo, a major IT Venezuelan company, specialized in PBX systems based on Asterisk, custom built IVR systems and call centers integration.

Andres is currently working with Telemo on mobile App development with more than 4 years of experience in Virtual Reality and Augmented Reality solutions as well as design of hardware PCBs to integrate sensors with small computer systems like the Raspberry Pi.

In this new interview with Loway, he discusses present and future of Asterisk call center industry, his QueueMetrics experience and interesting call center best practices.

Read the full interview at Loway call center guru blog: www.loway.ch/asterisk-callcenter-interviews.


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 Media Mentions


Erwin fala Português: WombatDialer in Portuguese

2015-07-16

WombatDialer, our next generation dialer for Asterisk call-centers, is available in Portuguese language.
Thanks to the Asteriks Tecnologia's team for making this possible.


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Power dialing at its best with WombatDialer

2015-06-25

Your WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once.
Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

http://bit.ly/1L5Uq7q

Try the new WombatDialer now! It's free.


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Video tutorial: Discover WombatDialer 0.9

2015-05-21

Discover what's new in this video presentation:


Our famous dialer for Asterisk has over 80 new or improved items, support for multiple languages and a rewritten GUI that makes it easier to use and maintain.
Try it with a free evaluation key: http://wombatdialer.com/requestDemoKey.jsp.


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Mobydick by pascom and Loway's WombatDialer Integration

2015-05-06

Give to your contact center a boost with Loway's WombatDialer and pascom's mobydick Phone System.

http://blog.pascom.net/voip-guys/mobydick-wombatdialer-integration

Discover how you can increase your contact center productivity using mobydick and WombatDialer together.
Deploying a predictive dialling contact strategy enables companies of all sizes to significantly increase their daily productivity, maximise agent talk time and increase call penetration while enjoying greater campaign effectiveness.
Try the combined solutions today request a full featured demo at http://wombatdialer.com/requestDemoKey.jsp or download mobydick.


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QueueMetrics speaks Spanish this Wednesday

2015-05-05

Este miercoles 06 Mayo 2015 no te pierdas el Webinar.
Para conocer más sobre el producto leader en la generación de Informes sobre la actividad de Call Center basados en Asterisk (Asterisk puro, Elastix, FreePBX).
Se mostrará como Instalar y Configurar el sistema en pocos pasos e iniciar a utilizar esta potente herramienta.

Reserva tu lugar.

Te esperamos.
The Loway Team


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