The Loway Corporate News Blog

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 Announcements


Asterisk in the Contact Centre Satisfaction Report 2018 Results

2018-11-14

Which PBX model is the most used worldwide?
Are customers and users satisfied?
How big are Asterisk call centers?

In 2014, Loway Switzerland ran a call center survey for the Asterisk platform with interesting results.

In 2018 Loway launched a similar survey and planned to offer it not just to QueueMetrics users but to the Asterisk contact center community in general.

The results are finally here!

Discover now "Asterisk in the Contact Centre Satisfaction Report 2018".

Visit the survey page at www.queuemetrics.com/asterisk-contactcentre-survey.jsp


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IVR: The Call Center Warm-Up Band - Tips and tricks for a successful IVR management

2018-11-09

Discover the secrets for an effective Asterisk call center IVR management and activity tracking in this new article by Allison Smith (@voicegal) for the QueueMetrics monitoring suite technical blog.

Read it at https://www.queuemetrics.com/blog/2018/11/08/IVR-callcenter-warmup


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Asterisk call-center management tutorial and e-book 2018 series

2018-10-30

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment or how you can supervise your agents daily workflow improving customers and agents satisfaction.

Every month a new e-book for you.

Read them now free at www.loway.ch/ebooks.jsp


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Managing agents pauses with QueueMetrics call-center suite

2018-10-26

What is the advantage of using the Icon agent page of QueueMetrics to manage pause codes?

QueueMetrics suite for Asterisk call centers lets your Agents manage their own pause status, allowing you to track reliably and consistently their working day.

Pause codes can be customized to suite your needs and are designed so you can run reports with them included.

Learn how in this new tutorial: www.queuemetrics.com/blog/2018/10/26/QueueMetrics-Pause-Codes


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QueueMetrics Free Webinar series 2018 live now!

2018-10-17

Asterisk Call Center Management with QueueMetrics webinar series 2018.

Tune in for free and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment?
How can you supervise your agents daily workflow in deep details?
How can you increase your customers satisfaction?

and much more!

Subscribe now: https://bookwhen.com/loway


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 Media Mentions


VIP callers management with QueueMetrics

2018-04-06

There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:
https://www.queuemetrics.com/blog/2018/04/05/vip-callers/


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Erwin fala Português: WombatDialer in Portuguese

2015-07-16

WombatDialer, our next generation dialer for Asterisk call-centers, is available in Portuguese language.
Thanks to the Asteriks Tecnologia's team for making this possible.


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Power dialing at its best with WombatDialer

2015-06-25

Your WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once.
Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

http://bit.ly/1L5Uq7q

Try the new WombatDialer now! It's free.


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Video tutorial: Discover WombatDialer 0.9

2015-05-21

Discover what's new in this video presentation:


Our famous dialer for Asterisk has over 80 new or improved items, support for multiple languages and a rewritten GUI that makes it easier to use and maintain.
Try it with a free evaluation key: http://wombatdialer.com/requestDemoKey.jsp.


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Mobydick by pascom and Loway's WombatDialer Integration

2015-05-06

Give to your contact center a boost with Loway's WombatDialer and pascom's mobydick Phone System.

http://blog.pascom.net/voip-guys/mobydick-wombatdialer-integration

Discover how you can increase your contact center productivity using mobydick and WombatDialer together.
Deploying a predictive dialling contact strategy enables companies of all sizes to significantly increase their daily productivity, maximise agent talk time and increase call penetration while enjoying greater campaign effectiveness.
Try the combined solutions today request a full featured demo at http://wombatdialer.com/requestDemoKey.jsp or download mobydick.


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