The Loway Corporate News Blog

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 Announcements


Financial offices holiday closure July 31 - August 16

2017-07-27

Our financial offices will be closed from the 31st of July up to 15th of August.
Finance will be open normally from Wednesday August 16.
If you need assistance during that time you can send us an email at sales@loway.ch , we will support you with all sales and purchase processes.

Thank you.

Loway Staff.


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QueueMetrics call center suite Tutorial and Presentations Slideshare Channel

2017-07-26

You are not alone with your daily Asterisk call center management!

You can benefit from the performance analysis provided by QueueMetrics call center management suite for Asterisk based PBXs.
It helps thousands of worldwide call-center professionals and customers have pleasant, effective experiences while solving issues, also boosting your consumer's confidence and company's reputation.
With QueueMetrics you have free e-mail support by an experienced team of engineers and a big online community providing daily help, discussions and suggestions for your business improvement.

Follow our weekly updated tutorial and presentation channel on QueueMetrics Slideshare.


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Change the way you daily manage your Asterisk call-center

2017-07-21

QueueMetrics suite 17.06 introduces new functionalities with a major evolution in the way you supervise your contact centre on a daily basis:

- The Wallboard editor lets you create your personalized and customizable wallboards to get a clean overview of the current state of your call-center.
- The DirectAMI mode makes the interaction with your PBX quicker and snappier, without editing any dial-plan code.
- The Synchronizer makes it easier than ever to keep your QueueMetrics instance in sync with your PBX.

Many low-level components (JDK, drivers, the Uniloader) were upgraded to make QueueMetrics future-proof and it is now possible to log in using e-mails instead of standard agent codes. Configuration editors are richer, easier to use and fully localized and two new reports were added: "Counting calls by skills" and "Talk time per hour".

30 days full featured free test.


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WombatDialer and QueueMetrics Asterisk softwares synergy for successful call center management

2017-07-19

WombatDialer is a stand-alone call center predictive dialer software for message broadcasting but it was built to integrate easily with QueueMetrics, premier call-center monitoring and reporting suite for Asterisk PBX.

WombatDialer and QueueMetrics integration can result in a top noch very powerful call-center solution:

- WombatDialer is able to use a Queue as and end-point in order to connect calls to a set of agents
- QueueMetrics is able to monitor extensively the queue and provides an innovative easy to use agent interface that works well with WombatDialer.

Read more HERE.


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QueueMetrics Call-Center Manager Video Channel

2017-07-17

Discover the best practises you need to manage effectively your Asterisk call center with QueueMetrics and WombatDialer software.
Check the official Loway Video Channel:

www.youtube.com/QueueMetrics.


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 Media Mentions


Erwin fala Português: WombatDialer in Portuguese

2015-07-16

WombatDialer, our next generation dialer for Asterisk call-centers, is available in Portuguese language.
Thanks to the Asteriks Tecnologia's team for making this possible.


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Power dialing at its best with WombatDialer

2015-06-25

Your WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once.
Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

http://bit.ly/1L5Uq7q

Try the new WombatDialer now! It's free.


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Video tutorial: Discover WombatDialer 0.9

2015-05-21

Discover what's new in this video presentation:


Our famous dialer for Asterisk has over 80 new or improved items, support for multiple languages and a rewritten GUI that makes it easier to use and maintain.
Try it with a free evaluation key: http://wombatdialer.com/requestDemoKey.jsp.


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Mobydick by pascom and Loway's WombatDialer Integration

2015-05-06

Give to your contact center a boost with Loway's WombatDialer and pascom's mobydick Phone System.

http://blog.pascom.net/voip-guys/mobydick-wombatdialer-integration

Discover how you can increase your contact center productivity using mobydick and WombatDialer together.
Deploying a predictive dialling contact strategy enables companies of all sizes to significantly increase their daily productivity, maximise agent talk time and increase call penetration while enjoying greater campaign effectiveness.
Try the combined solutions today request a full featured demo at http://wombatdialer.com/requestDemoKey.jsp or download mobydick.


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QueueMetrics speaks Spanish this Wednesday

2015-05-05

Este miercoles 06 Mayo 2015 no te pierdas el Webinar.
Para conocer más sobre el producto leader en la generación de Informes sobre la actividad de Call Center basados en Asterisk (Asterisk puro, Elastix, FreePBX).
Se mostrará como Instalar y Configurar el sistema en pocos pasos e iniciar a utilizar esta potente herramienta.

Reserva tu lugar.

Te esperamos.
The Loway Team


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