The Loway Corporate News Blog

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 Announcements


The Managing Director of Calltronix Kenya speaks about present and future of Asterisk call center industry.

2019-03-20

Mateen Premji, Managing Director of Calltronix (http://calltronix.co.ke/), speaks about the African contact-center market present and future, sharing with our readers his long term experience on customized service solutions, multi-channel support services and emerging call center organizations.

Calltronix has recently partnered with Loway in order to complement its existing business model and provide QueueMetrics and WombatDialer solutions to customers seeking both on premise and off premise solutions within the East and Central African region.

Read the full interview:

https://www.loway.ch/asterisk-callcenter-interviews.jsp


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QueueMetrics Troubleshooting Tutorial 4: Accessing call recordings out now!

2019-03-12

QueueMetrics is Loway's highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits to call centers professionals.

If you are trying to access call recordings through QueueMetrics without success, here are a few things to be mindful of during the troubleshooting process.

Read our Troubleshooting tutorial 4 now: https://www.queuemetrics.com/blog/2019/03/12/Troubleshooting-accessing-recordings


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Loway Switzerland announces a new channel partnership with Calltronix Kenya

2019-02-28

Calltronix Contact and Training Centre is a Business Process Solutions Company providing customized service solutions to a wide variety of industries and multi-channel support services, including global data support solutions to clients and emerging organizations.

Competency, best practice, service excellence, integrity and honesty are the cornerstones values of Calltronix.

Calltronix is now official Loway channel partner for Kenya, Uganda, Tanzania and Rwanda countries.

Discover more: www.queuemetrics.com/resellers.jsp


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WombatDialer dialer State Page Tutorial out now

2019-02-22

The new Dialer Status page of WombatDialer for Asterisk PBX provides the user with more detailed information about the dialer status, also showing synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Learn more in this brand new tutorial:

www.wombatdialer.com/blog/blog/2019/02/22/dialer-state-page for details.


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QueueMetrics Certification Training Program 2019 out now.

2019-02-19

Learn the essentials of QueueMetrics Asterisk call-center suite with a live training course with our engineers.

Loway instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live course. The 16 chapters include a total of 5 hours of contents, plus a question-answer section at the end.

Check it now QueueMetrics.com/training for details.


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 Media Mentions


WombatDialer dialer State Page Tutorial out now

2019-02-22

The new Dialer Status page of WombatDialer for Asterisk PBX provides the user with more detailed information about the dialer status, also showing synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Learn more in this brand new tutorial:

www.wombatdialer.com/blog/blog/2019/02/22/dialer-state-page for details.


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VIP callers management with QueueMetrics

2018-04-06

There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:
https://www.queuemetrics.com/blog/2018/04/05/vip-callers/


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Erwin fala Português: WombatDialer in Portuguese

2015-07-16

WombatDialer, our next generation dialer for Asterisk call-centers, is available in Portuguese language.
Thanks to the Asteriks Tecnologia's team for making this possible.


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Power dialing at its best with WombatDialer

2015-06-25

Your WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once.
Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

http://bit.ly/1L5Uq7q

Try the new WombatDialer now! It's free.


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Video tutorial: Discover WombatDialer 0.9

2015-05-21

Discover what's new in this video presentation:


Our famous dialer for Asterisk has over 80 new or improved items, support for multiple languages and a rewritten GUI that makes it easier to use and maintain.
Try it with a free evaluation key: http://wombatdialer.com/requestDemoKey.jsp.


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