The Loway Corporate News Blog

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 Announcements


Loway Behind the Scenes - Continuous log analytics - QueueMetrics-Live monitoring

2017-04-19

New behind the scenes at Loway blog article: how Clojure log parsing helps QueueMetrics Live cloud service stay up at all times.

Read it HERE.


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Mark Barry Founder of Exabar Telecom speaks about the Asterisk call-center industry present and future

2017-04-05

Mark Barry Founder of Exabar and call-center guru speaks about the Asterisk call-center industry present and future.
Among experts that contributed to Loway's blog project are some of the most prominent call-center analysts of this market.
Here are highlighted predictions of people most deeply involved in shaping the industry present and future.

Read the full interview HERE.


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Tutorial:Tracking Music-on-Hold with QueueMetrics' Uniloader

2017-03-29

Why do you need Music-on-Hold tracking?

Because this is an important proxy of the quality of your service.
Time on-hold is a symptom of issues in daily handling calls.

QueueMetrics software provides detailed metrics about time on hold using its next-generation data loader: Uniloader.
Uniloader replaced the classic qloader upload tool and includes some new features like Music on Hold tracking.

Read the full tutorial HERE.


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WombatDialer Certification Training Program announced

2017-03-28

Learn the essentials of WombatDialer predictive dialer for Asterisk PBX with Loway's new training courses.
Certification is included and the course is available in English or Spanish language.

The training is designed to guide you through creation of unlimited calling number campaigns with focus on practical knowledge for fully automated telecasting, reverse IVRs and classic, agent-based, outbound campaigns.

Some of the topics covered include:

  • WombatDialer full features overview
  • Administrative functionalities
  • Operational functionalities
  • Reporting functionalities
  • API functionalities
And much more.

For detailed information read the Press Release.


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New WombatDialer Webinar Series Announced

2017-03-22

With WombatDialer a call center company may optimize sales processes contacting prospects with precision and efficiency, reducing costs, driving agents productivity, and increasing customer satisfaction.

Learn about Loway's predictive dialer software:

  • How does it work?
  • Which are its main features?
  • Common and less common applications
  • See it in action
  • Benefits for your call-center.
Reserve your Webinar seat now and check Loway's website to see upcoming webinars.

More information HERE


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 Media Mentions


Erwin fala Português: WombatDialer in Portuguese

2015-07-16

WombatDialer, our next generation dialer for Asterisk call-centers, is available in Portuguese language.
Thanks to the Asteriks Tecnologia's team for making this possible.


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Power dialing at its best with WombatDialer

2015-06-25

Your WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once.
Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

http://bit.ly/1L5Uq7q

Try the new WombatDialer now! It's free.


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Video tutorial: Discover WombatDialer 0.9

2015-05-21

Discover what's new in this video presentation:


Our famous dialer for Asterisk has over 80 new or improved items, support for multiple languages and a rewritten GUI that makes it easier to use and maintain.
Try it with a free evaluation key: http://wombatdialer.com/requestDemoKey.jsp.


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Mobydick by pascom and Loway's WombatDialer Integration

2015-05-06

Give to your contact center a boost with Loway's WombatDialer and pascom's mobydick Phone System.

http://blog.pascom.net/voip-guys/mobydick-wombatdialer-integration

Discover how you can increase your contact center productivity using mobydick and WombatDialer together.
Deploying a predictive dialling contact strategy enables companies of all sizes to significantly increase their daily productivity, maximise agent talk time and increase call penetration while enjoying greater campaign effectiveness.
Try the combined solutions today request a full featured demo at http://wombatdialer.com/requestDemoKey.jsp or download mobydick.


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QueueMetrics speaks Spanish this Wednesday

2015-05-05

Este miercoles 06 Mayo 2015 no te pierdas el Webinar.
Para conocer más sobre el producto leader en la generación de Informes sobre la actividad de Call Center basados en Asterisk (Asterisk puro, Elastix, FreePBX).
Se mostrará como Instalar y Configurar el sistema en pocos pasos e iniciar a utilizar esta potente herramienta.

Reserva tu lugar.

Te esperamos.
The Loway Team


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