The Loway Corporate News Blog

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 Announcements


How to create a Report with QueueMetrics for Asterisk PBX

2018-09-20

You want to create simple but effective QueueMetrics reports that only show the information you really need? Do you feel the need to have different reports for different situation to improve your workflow?

QueueMetrics is a monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime statistics analysis, wallboards and an easy to use interface.

Learn how to create a simple effective report with all the information you need:

www.queuemetrics.com/blog/2018/09/20/howtodo-report


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WombatDialer predictive dialer for Asterisk PBX version 18.08 out now

2018-09-04

Today Loway announced the release of WombatDialer predictive dialer for Asterisk PBX version 18.08.

Release 18.08 offers significant improvements to the suite package centered around visibility, future-proofing and integration.

The Loway development team did a lot of work on improving visibility into the dialer, support for different kinds of servers, dialing and rate limiting, QueueMetric integration, database maintenance and infrastructure.

With 18.08 Loway wanted to make it easier to understand what WombatDialer is doing. Why is the dialer calling so slowly? why is it making just so many calls? Should you use a larger batch size when reading calls?

Learn more www.wombatdialer.com/blog.


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Asterisk Contact Center Official Survey 2018

2018-08-17

The Asterisk contact center customer survey 2018 is out.

It will only take 5 minutes, responses are anonymous and results will give us all a better understanding of the Asterisk industry.

Results will be presented at AstriCon 2018 in Orlando, Florida, October 9-11.

If you complete it, you can receive your copy in October.

Find the survey here www.queuemetrics.com/callcenter-survey-2018.

Thank you for your precious support and collaboration.


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QueueMetrics Installation under Systemd Debian and Ubuntu

2018-08-13

The new installation tutorial of QueueMetrics’ Uniloader on a Debian / Ubuntu system is out.
Under Systemd operating systems like Debian or Ubuntu you hove to install QueueMetrics' Uniloader manually.
It might sound a bit daunting however by following this new tutorial you will be guided through the process step by step.

Read it free at www.queuemetrics.com/blog/2018/08/13/debian-installation


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Finance Office Closure 6-17 August

2018-08-06

Our Finance Department's offices will be closed from August 6th to 17th, for Summer Holidays.
Finance will be open normally from 18th of August.

During closure period we will not be able to release new licenses and process invoices.

If you need assistance during that time you can send us an email at sales@loway.ch , we will try to answer your questions in time, but please note we are working reduced hours over the holidays so it might take a little longer than usual.

Thank you for your understanding and patience.

Loway Staff.


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 Media Mentions


VIP callers management with QueueMetrics

2018-04-06

There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics call-center suite for Asterisk:
https://www.queuemetrics.com/blog/2018/04/05/vip-callers/


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Erwin fala Português: WombatDialer in Portuguese

2015-07-16

WombatDialer, our next generation dialer for Asterisk call-centers, is available in Portuguese language.
Thanks to the Asteriks Tecnologia's team for making this possible.


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Power dialing at its best with WombatDialer

2015-06-25

Your WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once.
Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

http://bit.ly/1L5Uq7q

Try the new WombatDialer now! It's free.


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Video tutorial: Discover WombatDialer 0.9

2015-05-21

Discover what's new in this video presentation:


Our famous dialer for Asterisk has over 80 new or improved items, support for multiple languages and a rewritten GUI that makes it easier to use and maintain.
Try it with a free evaluation key: http://wombatdialer.com/requestDemoKey.jsp.


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Mobydick by pascom and Loway's WombatDialer Integration

2015-05-06

Give to your contact center a boost with Loway's WombatDialer and pascom's mobydick Phone System.

http://blog.pascom.net/voip-guys/mobydick-wombatdialer-integration

Discover how you can increase your contact center productivity using mobydick and WombatDialer together.
Deploying a predictive dialling contact strategy enables companies of all sizes to significantly increase their daily productivity, maximise agent talk time and increase call penetration while enjoying greater campaign effectiveness.
Try the combined solutions today request a full featured demo at http://wombatdialer.com/requestDemoKey.jsp or download mobydick.


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