Loway eBooks & White Paper Library

Loway offers this comprehensive ebook and white papers collection to help you productively perform researches and business evaluations.
This archive puts relevant information about our Asterisk call center solutions and the contact center world in general at your fingertips.


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WombatDialer 16.06 for Asterisk: Dialer Status Page tutorial

Find out how the brand new "Dialer Status page" in WombatDialer 16.06 provides the user with more detailed information about the dialer status and synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Read now the new tutorial.

Dialer Status Page tutorial Free Download

QueueMetrics Customer Relationship Management software Integration tutorial

This tutorial details a simple setup to achieve an effective integration between QueueMetrics call-center monitor for Asterisk and WombatDialer with your favorite Customer Relationship Management software.
QueueMetrics CRM Integration Tutorial Free Download

QueueMetrics call-center suite for Asterisk stats examples

This e-book contains a basic list of examples, showing the level of insight you can obtain over your call-center using QueueMetrics suite for Asterisk.
QueueMetrics stats examples Free Download

The Loway Official Reseller Manual

Welcome to the 2016 updated version of Loway Reseller Manual. The official reseller manual gives to new, old and possible resellers all the information needed to exploit any advantage of joining the official reseller partner network, or simply manage all the different services, licenses and products offered by Loway.
Loway Reseller Manual 2016 Free Download

WombatDialer for Asterisk 16.06: Copy Campaigns Panel tutorial

Find out how to create a campaign, using an existing one as a template, in this WombatDialer 16.06 tutorial. The new WombatDialer for Asterisk Copy Campaign Page prompts you to choose an existing campaign and load its data. You can then modify some of it, see the call lists connected, remove or add existing lists to it or, eventually, create new ones uploading them from a CSV file.

Spanish translation by Francesco Prior
Asterisk WombatDialer Copy Campaign Tutorial Free Download

Download in
Spanish

How to set Opening Hours in WombatDialer tutorial

The managing of an Asterisk call-center often requires a finer level of control on the opening hours of your outbound campaigns. Typically public holidays must be taken into consideration, and perhaps you would like your dialer to open and close your campaigns at various times during a work day. The right tool to use, in order to achieve this level of control, is WombatDialer’s Opening Hours feature.

Spanish translation by Francesco Prior
Asterisk WombatDialer Opening Hours Tutorial Free Download

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Spanish

Dan Jenkins founder of Nimble Ape Ltd and contact centres technology guru, speaks about the evolution of the Asterisk community and market.

Spanish translation by Francesco Prior
Dan Jenkins Interview eBook Free Download

Download in
Spanish

Charles Miller, Chief Technology Officer at S2G and Asterisk guru, speaks about the evolution of the Asterisk community and effective call-center management business.

Spanish translation by Francesco Prior
Charles Miller Interview eBook Free Download

Download in
Spanish

Elastix queue call-back tutorial with WombatDialer

Discover how to program an Asterisk queue so that, when people is tired of waiting, they can press a digit, leave their number and be called back at a convenient time.
With WombatDialer this is fast, easy and effective.
Read now the new tutorial.

Elastix queue call-back tutorial with WombatDialer Free Download

Build your own professional call-center with Yeastar MyPBX and Loway QueueMetrics-Live

Discover how to build a professional call-center with Yeastar MyPBX and Loway QueueMetrics-Live in this free e-Book by SoftBCom.
The Yeastar-Loway solutions integration provides professionals with a powerful tool for efficient Asterisk call-center management.
QueueMetrics transforms MyPBX in a call management platform while MyPBX offers a complete suite of enterprise-grade telephony features with no licensing fee.

Build your professional call-center with MyPBX and QueueMetrics-Live eBook Free Download

Benefits of using QueueMetrics-Live

QueueMetrics is a contact-center monitoring and reporting suite created by Loway. It tracks everything in your Asterisk based call-center: targets, conversion rates and agents activities, with a wide range of different professionals reports and statistics.

Now QueueMetrics is available as a cloud solution with all the features of classic on premise version plus the advantages offered by a cloud solution.

Spanish translation by Francesco Prior
Benefits of using QueueMetrics-Live eBook Free Download

Download in
Spanish

Power dialing at its best with WombatDialer

WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once. Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

Spanish translation by Francesco Prior
Power dialing at its best with WombatDialer eBook Free Download

Download in
Spanish

Integrating Loway's WombatDialer in pascom mobydick phone systems.

Boost your Contact Center efficiencies, increase call penetration & agent talk time whilst simultaneously improving campaign effectiveness & coverage with mobydick and Loway's WombatDialer.
Discover how with this new eBook by pascom Germany.
Integrating Loway's WombatDialer in pascom mobydick phone systems eBook Free Download

The new QueueMetrics 15.02 improvements exposed in a Presentation eBook.

Monitor, report, measure what's happening in your call-center.
Adjust and balance all the internal mechanisms and communication that form the complexity of an Asterisk PBX based call-center.

Discover the new features of the QueueMetrics 15 version in English and Spanish language.
Ask for a free trial today.

Spanish translation by Francesco Prior
The new QueueMetrics 15.02 improvements exposed in a Presentation eBook Free Download

Download in
Spanish

QueueMetrics: Your Way to Asterisk Call-Center management.

A monitoring and reporting system is the most important component of any call-center.
The fine adjustment and balancing of all internal mechanisms and communication that form the complex ecosystem of a call center relies on the accuracy of numerous measurements and the value of analytical reports.
Discover in this new eBook by Loway how QueueMetrics can help your call-center business.

Text by Dmitry Komov, SoftBCom
Editing and review by Marco Signorini, Loway
Spanish translation by Francesco Prior
QueueMetrics Your Way to Asterisk Call-Center management eBook Free Download

Download in
Spanish

Benefits of using the WombatDialer

Power dialing is suitable for all type of campaigns, from customer care to general telemarketing to automated reminders.

Most of modern sales leverage a power dialer software, as a part of an integrated systems created to contact, connect and close deals.
WombatDialer's sophisticated technology seeks out the best prospects and ensures that sales reps spend more time selling to prospects than simply placing blind calls.

Discover how it can improve your campaigns and call-center business in this new eBook by Loway.

Spanish translation by Francesco Prior
Russian translation by SoftBCom
Benefits of Using WombatDialer eBook Free Download

Download in
Spanish

Download in
Russian

QueueMetrics Icon Integration with Elastix

QueueMetrics Icon WebRTC Agent Page Integration with Elastix.
Discover with this step-by-step guide how to integrate Icon, the brand new QueueMetrics agent page with Elastix, the open source communications server software by Palosanto Solutions.
QueueMetrics and Elastix eBook Free Download

Load test of IP PBX Asterisk with WombatDialer

Our WombatDialer has been successfully used to power an IP PBX massive load test.
SoftBCom, Russian IT-services company, recently performs a direct load test of IP PBX Asterisk on Intel Xeon E5506 Quad-Core CPU.
The test was possible thanks to the use of our WombatDialer.

Discover all the details and results of the test in this new eBook.
WombatDialer Load Test eBook Free Download

Benefits of Using QueueMetrics

Discover all benefits and advantages of using the QueueMetrics suite for your day by day call center management.
Improve your call center business with this new eBook guide from Loway.

Spanish translation by Francesco Prior
QueueMetrics Benefits eBook Free Download

Download in
Spanish

Asterisk Call-Center Survey

The first call-centre customer satisfaction survey about the usage of Asterisk and QueueMetrics as a tool for management, analysis and control of contact centers.
Done to assess the perceived needs of customers so that future improvements could be prioritized.
This is the first case study of its kind reported in the contact-center industry for installations based on Asterisk PBX technologies.
Asterisk Call-Center Survey Preview Free Download

Download in
Spanish

Download in
Russian

Download in
French

Asterisk in the Call Center

How good is Asterisk as a contact center?
Read the new Digium Inc. blog interview with the founder of Loway Switzerland: Mr Lorenzo Emilitri.
Loway powers thousands of call-centers worldwide and developed the QueueMetrics call-center suite and the WombatDialer.

Spanish translation by Francesco Prior
Digium Interview eBook Free Download

Download in
Spanish

OrecX and QueueMetrics Integration Customer Success Story

OrecX (call recording) and QueueMetrics (call center performance monitoring) for an integrated Asterisk-based call center solution to boost call recording and agent performance monitoring capabilities.
Intermedia eBook Free Download

QueueMetrics & xCALLY Integration for advanced call center reporting.

xCALLY-Shuttle adds the QueueMetrics integration for advanced call center reporting.
Discover how xCALLY and QueueMetrics provide now easy integration for the Asterisk call center community.
QueueMetrics & xCALLY Integration for advanced call center reporting Preview Free Download

QueueMetrics Product Sheet


Spanish translation by Francesco Prior
QueueMetrics Product Sheet Preview Free Download

Download in
Spanish

WombatDialer Product Sheet


Spanish translation by Francesco Prior
WombatDialer Product Sheet Preview Free Download

Download in
Spanish

QueueMetrics Overview

QueueMetrics Overview Preview Free Download

QueueMetrics & FreePBX How-to

Discover the new step by step e-book guide about QueueMetrics integration with FreePBX platforms.
QueueMetrics and FreePBX eBook Free Download

QueueWiz Overview

QueueWiz Overview Preview Free Download

Elastix & QueueMetrics Joint Webinar

Elastix and QueueMetrics Joint Webinar Preview Free Download