Loway eBooks & White Paper Library

Loway offers this comprehensive ebook and white papers collection to help you productively perform researches and business evaluations.
This archive puts relevant information about our Asterisk call center solutions and the contact center world in general at your fingertips.


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WombatDialer Tutorial - Power Dialing at its Best.


Message broadcasting and predictive dialing with WombatDialer will significantly improve your outbound campaign performances.
You can take advantage of message broadcast, automatic dialing, CallBack options, predictive, direct, reverse and preview dialing; boosting agent productivity and improving the call center outbound flow.

WombatDialer can scale up for managing thousands of calls at once for effective power dialing!

Read free the e-book.

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QueueMetrics integration with Active Directory Free Download

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Tutorial - Integrating QueueMetrics in an Active Directory Domain.


Active Directory is a directory service developed by Microsoft for Windows domain networks. It is based on the LDAP protocol and is widely used to provide centralized management of users in large organizations.

QueueMetrics can integrate with Active Directory and any other LDAP server by leveraging its LDAP APIs to verify user credentials.

Read free the e-book.

Spanish translation by Francesco Prior

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QueueMetrics integration with Active Directory Free Download
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QueueMetrics Product Sheet


QueueMetrics solution for call centers enhances the productivity and improves the daily workflow of agents using a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, and wallboards.

QueueMetrics Product Sheet Preview Free Download

Hey! There’s a Wombat in my Docker!


WombatDialer predictive dialer is now available as a working Docker image.

Docker containers let you install and upgrade software without worrying about dependencies and software versions.
This plays very well with WombatDialer, that is a flexible and scalable outbound dialer for the Asterisk PBX.
WombatDialer takes care of all the low-level details (errors, reschedules, call handling, server clustering, logging) while you focus on the high-value-added business application; like call reminders, queue recalls and telephony surveys.

Read free the e-book.

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Scheduled Report Setup. Free Download

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The journey from Cloud hosted PBX provider to CCaaS.


What if any business could have the best tools of big call centers without the high costs?

If you are a hosted telephony provider, at least 10% of your existing customers could benefit from contact center tooling, packaged in a simple way, but effective enough to improve the business processes. QueueMetrics-Live software offers a complete CCaaS solution, leveraging your telephony platform and your customer base.

Discover how Loway partner program can significantly improve your business and quality of your services.

Read free the e-book.

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Scheduled Report Setup. Free Download

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Scheduled Report Setup with QueueMetrics.


QueueMetrics is a monitoring and reporting software for Asterisk PBX that lets you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

In this tutorial you will learn the necessary steps in order to schedule a custom report to be sent periodically by QueueMetrics via e-mail to you or to your colleagues.

Read free the e-book.

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Scheduled Report Setup. Free Download

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AudioVault: accessing recordings as if they were local.


QueueMetrics is a reporting software for Asterisk PBX that lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards and a dedicated agent page.

You can measure all contact centre activities with more than 200 metrics and manage realtime processes with call control.
With the new AudioVault feature, when you see a call in the call-list, you can listen to it right in the browser.
You can add markers at points of interest so that you can highlight specific points for the next person who is going to review it.

Read free the e-book.

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AudioVault: accessing recordings as if they were local. Free Download

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Tutorial: How to monitor QueueMetrics over JMX.


Sometimes we encounter performance issues on systems we run: it’s not always easy to understand what is happening.
JVMs are built for being monitored, so that there are tools to help you understand what is going on.
This approach is called JMX.

In this new tutorial we discuss how to monitor QueueMetrics software for Asterisk PBX over JMX.

Read free the e-book.

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How to monitor QueueMetrics over JMX. Free Download

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Harnessing FreeSWITCH for scale invariant call-centre reporting in growing VoIP providers


This new presentation illustrate the challenges Loway's engineers faced integrating FreeSWITCH's mod_callcenter Module with their call center reporting software: QueueMetrics-Live.
You'll find explanation of all the advantages this integration brings, especially to growing VoIP providers.

QueueMetrics-Live cloud solution for call centers enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

More than 200 different metrics tracked and realtime processes management with extensions, call control, whisper, spy and barge mode.

Read free the e-book.

Harnessing FreeSWITCH for scale invariant call-centre Free Download

The Wallboard Cache: how to run a custom wallboard within QueueMetrics' Agent page.


QueueMetrics is a monitoring software that lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold, and monitor realtime processes with customizable wallboards and a dedicated agent page.

Have you ever wanted to run a QueueMetrics wallboard within the agent page, so that even agents working from home can benefit from it? Or, have you ever wanted to display a wallboard on an existing smart TV, just to discover that its browser is too old to work well with current web standards?

This new tutorial will teach you how to easily display your wallboards in your QueueMetrics’ agent page or smart TV.

Read free the e-book.

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How to run a custom wallboard within QueueMetrics Free Download

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QueueMetrics Tutorial: Debugging missed reloads on the Icon Agent page

QueueMetrics call-center suite for Asterisk PBX includes a ready to use agent interface called Icon.

With Icon an Agent can completely manage the daily workflow using pauses, outcomes, features codes, a WebRTC softphone, a queue log-in system and much more.

With this tutorial you'll learn how to debug missed reloads on the Icon Agent page, in case it doesn't refresh when something is supposed to happen.

Read free the e-book.

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Debugging Agent Page Tutorial Free Download

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How to set up your QueueMetrics WebRTC Softphone in FreePBX using PJSIP

With QueueMetrics monitoring software you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, manage realtime processes with customizable wallboards and measure all the activities with more than 200 different metrics.

This new tutorial will show you the necessary steps to setup the latest version of the QueueMetrics WebRTC Softphone.

Read free the e-book.

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WebRTC Softphone FreePBX Free Download

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QueueMetrics Tutorial: IVR module for FreePBX

How do you enable IVR tracking on your FreePBX and monitor the IVR events in QueueMetrics?

If you install the correct module on your Asterisk or FreePBX, you are able to track the IVR events in your call-center daily workflow using QueueMetrics software.

QueueMetrics lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

This guide will show you how to enable the IVR tracking feature in your FreePBX.

Read free the e-book.

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IVR module for FreePBX Free Download

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QueueMetrics Tutorial: Enabling queue logs in FreePBX

With the latest FreePBX update, you will notice that some logs are missing.
Especially the queue_log file, which is vital for QueueMetrics to compile reports and display the Realtime statistics of your callcenter.

This guide shows you how to enable the queue_log file for QueueMetrics to work properly with your FreePBX.

Read free the e-book.

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Enabling queue logs in FreePBX Free Download

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Troubleshooting: Complete debugging of commands on your PBX

The new troubleshooting tutorial about debugging of commands on your PBX, is out.

If you are trying to send commands to your call center PBX through QueueMetrics software without success, this tutorial can help you during the troubleshooting process.

Read free the e-book.

Complete debugging of commands on your PBX Free Download

MiRTA PBX Integration Guide for QueueMetrics-Live

MiRTA PBX is fully compatible with QueueMetrics-Live, offering an enhanced monitoring and reporting suite to call center professionals.

QueueMetrics-Live is natively multi-tenant, therefore it is a perfect fit for Voip providers running MiRTA, because each MiRTA tenant maps to a single QueueMetrics instance.

QueueMetrics lets you track agent productivity, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, monitor realtime processes and more.
It includes a dedicated agent interface with text messages and alarm options, an agent page, a wallboard system, a ready to use WebRTC softphone and a complete quality tracking tool.

In this tutorial you will learn the necessary steps in order to integrate your QueueMetrics-Live instance with your MiRTA PBX installation.

Read free the e-book.

QueueMetrics-Live quick setup guide for MiRTA PBX Free Download

QueueMetrics On Premise Setup Guide for VitalPBX

VitalPBX is now fully compatible with QueueMetrics call center suite, offering enhanced reporting features.

QueueMetrics monitoring solution enhances agents' productivity and improves call center daily workflow with a dedicated agent page, outcomes, wallboards, WebRTC softphone, integration with CRMs and quality tracking tools.

QueueMetrics has more than 200 different metrics and realtime monitors with calls control, live alarms, whisper, spy, barge mode and much more.

With this new guide you will learn how to integrate your VitalPBX with QueueMetrics on premise software.

Read free the e-book.

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QueueMetrics on premise quick setup guide for VitalPBX Free Download

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QueueMetrics-Live integration tutorial with GrandStream UCM

Grandstream’s UCM series of IP PBX is now fully compatible with Loway’s QueueMetrics callcenter software, offering an enhanced monitoring and reporting suite.

The UCM series of IP PBXs offer an extensive set of unified communication features with no licensing or upgrade fees.

QueueMetrics-Live cloud solution enhances agent productivity and improves the daily workflow using a dedicated agent page with alarms options, outcomes, features codes, a WebRTC softphone, integration with modern CRMs and a quality tracking tool.

Track all contact centre activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, live alarms, whisper, spy and barge mode, and all the advantages offered by a cloud solution.

With this new tutorial you will learn how to integrate your UCM PBX with QueueMetrics-Live software.

Read free the e-book.

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QueueMetrics-Live integration tutorial with GrandStream UCM Free Download

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QueueMetrics-Live on PBXact Quick Setup Guide

QueueMetrics-Live cloud solution enhances your agent productivity using a dedicated agent page with outcomes, features codes, a WebRTC softphone and a complete quality tracking tool.

Track the contact center activities with 200 different metrics and manage in realtime extensions and calls, with all the advantages offered by a cloud solution like free updates, data retention, installation and configuration.

If you are testing QueueMetrics-Live on your PBXact platform, follow this guide for a quick and easy setup.

Read free the e-book.

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QueueMetrics on premise quick setup guide for PBXact Free Download

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QueueMetrics on premise quick setup guide for PBXact

QueueMetrics is a reporting and monitoring software for Asterisk, FreePBX and PBXact that lets you track agent performance, targets, conversion rates, ACD, IVR, MoH, call outcome, and generate outbound campaign statistics.

You can measure and improve all contact centre activities with more than 200 different metrics and manage realtime processes with extensions and calls control, live alarms, whisper mode, spy and barge mode and wallboards.

If you are testing QueueMetrics on your Sangoma PBXact platform, with this new guide you'll find out how to quickly set everything up.

Read free the e-book.

QueueMetrics on premise quick setup guide for PBXact Free Download

QueueMetrics for Asterisk Migration Process - Tutorial

What is the correct procedure to migrate QueueMetrics to a new server?

QueueMetrics for Asterisk call-center lets you track agent time, measure targets, ACD, IVR, MoH, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

Sometimes, migrating QueueMetrics to a new server is the easiest way to upgrade the software to the latest version.

There are different approaches on how to migrate it, this tutorial will focus on the most basic and reliable procedure.

Read free the e-book.

QueueMetrics for Asterisk Migration Process Free Download

QueueMetrics monitoring suite Quick Setup tutorial for FreePBX

QueueMetrics is a highly scalable monitoring and reporting suite for FreePBX that addresses the needs of thousands of contactcenters worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, wallboards, WebRTC soft-phone and an easy to use interface.

If you are testing QueueMetrics On Premise on your FreePBX platform, read this new tutorial in order to find out how to quickly set everything up.

Read free the e-book.

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QueueMetrics on premise Guide: Quick Setup on FreePBX Free Download

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QueueMetrics-Live Guide: Quick Setup on FreePBX

QueueMetrics-Live is a highly scalable monitoring and reporting suite that offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics, wallboards monitoring, agent page with an intuitive and easy to use interface.

If you are testing it on your FreePBX platform, read ahead to find out how to quickly set everything up.

Read free the e-book.

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QueueMetrics-Live Guide: Quick Setup on FreePBX Free Download

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Advanced Troubleshooting Tutorial: Filling a data gap in QueueMetrics

Are you missing data in QueueMetrics for a certain number of days?
Do you think you can have a “hole” in your data?

With this advanced tutorial you will learn how to import missing data in QueueMetrics, using Loway uniloader service.

Read free the e-book.

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Filling a data gap in QueueMetrics Free Download

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QueueMetrics on Gentoo Linux

QueueMetrics call center suite for Asterisk PBX is now available on the Gentoo Linux Operating System.

Check this new tutorial for installation tips and procedures.

Read free the e-book.

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QueueMetrics on Gentoo tutorial Free Download

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Music on Hold Tracking tutorial for QueueMetrics

One of the questions you may have when analyzing your call-center performance is:
how much time did our agents put the caller on-hold?

QueueMetrics provides metrics about time on hold that the PBX do not provide, learn how to get it with this new tutorial

Read free the e-book.

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Music on Hold Tracking tutorial Free Download

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WombatDialer Tutorial: Enable Recordings for Reverse Dialing in QueueMetrics

QueueMetrics for Asterisk PBX offers a stable WebRTC softphone based on the JsSIP library.

How do you enable the recordings for the Reverse Dialing mode for WombatDialer?

You might have noticed that in Reverse Dialing mode you are not able to link the recording to the call.
This is due to the way WombatDialer handles the call.

In this new tutorial you will learn how to edit the Asterisk Dialplan and the WombatDialer configuration, allowing you to link the recording to the correct call.

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Spanish translation by Francesco Prior
Enable Recordings for Reverse Dialing in QueueMetrics Free Download

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QueueMetrics 19.04 WebRTC Softphone Tutorial

QueueMetrics for Asterisk PBX offers a stable WebRTC softphone based on the JsSIP library.

This softphone can be used by callcenter agents, through the QueueMetrics Realtime Agent Page, or by supervisors and administrators through the new Wallboard Page.

This new feature allows agents to work without the need for a physical phone, while supervisors can monitor calls in realtime without leaving the wallboard page.

With this tutorial you will learn all the steps needed to set up and start using the new QueueMetrics softphone.

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WebRTC Softphone Tutorial Free Download

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WombatDialer Predictive Dialer for Asterisk PBX Data Sheet 2019

Message broadcast, predictive, direct, reverse and preview dialing features.

WombatDialer is highly scalable, multi-server and works with your existing Asterisk PBX.

With easy to use campaign management tools it boosts agents productivity and improves your call center campaigns with automatic dialing, queue recalls functions, call forwarding options, and different dialing modes including direct, reverse, preview, manual and predictive.

WombatDialer Data Sheet 2019 Free Download

Troubleshooting: Accessing call recordings in QueueMetrics

QueueMetrics is Loway's highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits to call centers professionals.

If you are trying to access call recordings through QueueMetrics without success, here are a few things to be mindful of during the troubleshooting process.

Read free the e-book tutorial.

Troubleshooting: Accessing call recordings Free Download

Troubleshooting: QueueMetrics Sending commands to the PBX

If you are trying to send commands to the PBX through QueueMetrics, but nothing happens, there is probably an issue with the AMI connection between QueueMetrics and the PBX.

In this new tutorial guide we will take a look at the different parts you need to set up in order to send commands to the PBX correctly.

Discover how with this e-book.

Troubleshooting Sending Commands Free Download

Troubleshooting: QueueMetrics Agents setup guide

Agent configuration in QueueMetrics monitor for Asterisk PBX can vary, depending on the PBX setup.
In this guide we go through the steps you need to take to ensure that your agents are correctly setup.

Discover how with this e-book.

Spanish translation by Francesco Prior
Troubleshooting Agents Setup Free Download

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Troubleshooting: Sending data to QueueMetrics

If after QueueMetrics call-center suite installation you are not seeing any data, usually the main reason is that QueueMetrics is not yet receiving them.
In this case it’s highly probable that Uniloader is not working correctly.

Discover how with this e-book.

Troubleshooting Sending data to QueueMetrics Free Download

Dimensioning QueueMetrics Call Center Suite for Asterisk PBX

QueueMetrics monitoring suite for Asterisk PBX is not an especially resource-hungry application and is built to be quite thrifty, but as a tool that can be used in multiple ways and to run possibly very large reports, it is sometimes needed to do a little analysis beforehand.

While actual numbers depend heavily on the specific usage patterns, there are some general guidelines one can follow in dimensioning.

Discover how with this e-book.

Spanish translation by Francesco Prior
Dimensioning QueueMetrics Call Center Suite for Asterisk PBX Free Download

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Asterisk in the Contact Centre Satisfaction Report 2018

Which PBX model is the most used worldwide?
Are customers and users satisfied?
How big are Asterisk call centers?

In 2014, Loway Switzerland ran a call center survey for the Asterisk platform with interesting results.

In 2018 Loway launched a similar survey and planned to offer it not just to QueueMetrics users but to the Asterisk contact center community in general.

The results are finally here!

Read it now.

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How to manage your call center IVR Free Download

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IVR: The Call Center Warm-Up Band - Tips for a successful IVR management

Discover the secrets for an effective Asterisk call center IVR management and activity tracking in this new article written by Allison Smith for the QueueMetrics monitoring technical blog.

Read it now.


Spanish translation by Francesco Prior
How to manage your call center IVR Free Download

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Managing agents pauses with QueueMetrics call-center suite

What is the advantage of using the Icon agent page of QueueMetrics to manage pause codes?

QueueMetrics suite for Asterisk call centers lets your Agents manage their own pause status, allowing you to track reliably and consistently their working day.

Pause codes can be customized to suite your needs and are designed so you can run reports with them included.

Learn how in this new tutorial

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How to manage agents pauses with QueueMetrics call-center suite Free Download

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How to upgrade from Qloaderd to Uniloader with QueueMetrics

Why should you upgrade from the old Qloaderd to the new Uniloader?

What benefits does it bring?

Discover in this new tutorial how to get a more stable loader for QueueMetrics that makes easier to diagnose issues and perform administrative tasks for useful functions on an Asterisk system connected with QueueMetrics.

Generate music-on-hold events on queues, outbound call tracking, parked calls tracking as if they were calls handled on a queue and much more.

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How to upgrade from Qloaderd to Uniloader with QueueMetrics Free Download

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How to create a Report with QueueMetrics for Asterisk PBX

You want to create simple but effective QueueMetrics reports that only show the information you really need? Do you feel the need to have different reports for different situation to improve your workflow?

QueueMetrics is a monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime statistics analysis, wallboards and an easy to use interface.

Learn how to create a simple effective report with all the information you need

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How to create a Report with QueueMetrics for Asterisk PBX Free Download

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QueueMetrics-Live for Yeastar S Data Sheet 2018

Yeastar S QueueMetrics-Live data sheet.

QueueMetrics-Live App for Yeastar S PBX lets you monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple easy to use interface and wallboards.

Available as QueueMetrics-Live Cloud service or On-Premise software package.

QueueMetrics and WombatDialer Recall Scheduling Free Download

Installation Tutorial of QueueMetrics’ Uniloader on a Debian/Ubuntu system

Under Systemd operating systems like Debian or Ubuntu you hove to install QueueMetrics' Uniloader manually.
It might sound a bit daunting however by following this new tutorial you will be guided through the process step by step.

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Installation Tutorial of QueueMetrics’ Uniloader on a Debian/Ubuntu system Free Download

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QueueMetrics Data Sheet 2018

Asterisk Call Center Management Suite QueueMetrics data sheet.
Measure, analyze and improve everything in your contact centre daily analytics.

QueueMetrics software lets you monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple easy to use interface.

Available as QueueMetrics-Live Cloud service or On-Premise software package.

QueueMetrics and WombatDialer Recall Scheduling Free Download

QueueMetrics and WombatDialer for Asterisk PBX Recall Scheduling

With this e-book you will learn how to activate the QueueMetrics-WombatDialer Recall Scheduling feature.

One of the most common call center scenario, during an outbound dialing campaign, sees the customer potentially interested not available at call time, so the agent agrees on a better time for the conversation.

QueueMetrics Agent Page allows agents to reschedule the call immediately without having to worry about tracking down all the recalls.
The rescheduled call will be handled by a specific campaign on WombatDialer and will be executed automatically at a set date and time.

Read Free.

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QueueMetrics and WombatDialer Recall Scheduling Free Download

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QueueMetrics and Atmos CallCabinet Integration Tutorial

In this tutorial, you will learn how to setup your QueueMetrics-Live system in order for it to retrieve call recordings stored with Atmos CallCabinet Call Recording Solution.

Atmos CallCabinet for QueueMetrics-Live provides QueueMetrics’ customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers. It includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.

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QueueMetrics and Atmos CallCabinet Integration Free Download

Tutorial: First-Call Resolution with QueueMetrics

A common scenario in most call-centers, is one where the same user calls multiple times, regarding the same matter to be addressed.

The problem with this situations is: how can we track client interactions, clustering the data in a sensible way and allowing tracking of specific situations rather than manually investigate each single call coming from the same Caller-ID?

First-Call-Resolution is a tool that allows you to do that, grouping calls from the same Caller-ID and allowing you to create high level reports oriented to productivity and performance.

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First-Call Resolution with QueueMetrics Free Download

Call center Automated recalls with QueueMetrics

When managing an Asterisk call center you will often find yourself in a situation where your services have a known peak time. In this case a need arises to staff agents based on the load at peak.
One of the best possible solutions is to offer your customers the possibility to be called back.

Discover how to manage at best automated recalls with this new e-book.

Read Free.

Spanish translation by Francesco Prior
Automated recalls with QueueMetrics Free Download

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VIP callers management with QueueMetrics

There are various methods that one can employ to deal with VIP callers.
This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new e-book.
Read Free.

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VIP callers management with QueueMetrics Free Download

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Automating Quality Assessment with QueueMetrics for Asterisk

Quality assessment is an effective process that significantly improve the awareness of a call center manager.
But it also brings a series of disadvantages because reviewing calls manually is very expensive and most calls are not very informative.

What if we could automate the QA process?

Discover how with this new tutorial for QueueMetrics call center suite.

Read it free

Automating QA with QueueMetrics Free Download

QueueMetrics monitoring suite for Asterisk Payroll tutorial

Are you looking for a way to easily track your Asterisk call center agents' session times, in order to produce accurate payroll records?
Are you having trouble figuring out how to differentiate between payable and non payable pauses for your workers?

If your answer is yes then discover how with the new QueueMetrics payroll tutorial.

Read it free

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QueueMetrics monitoring suite for Asterisk Payroll tutorial Free Download

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Asterisk IVR dialer: Inbound Calling is Easy; Outbound Calling is Hard

Whether it’s a regular election or the Prime Minister of Japan calls for a snap election. To capitalize on an electoral opportunity or decide on some pressing social issue.
Polling gives political candidates a picture of where they stand with the electorate.

Discover how you can develop an effective Asterisk based telephone survey system using WombatDialer predictive dialer.

Read the "Asterisk IVR dialer" case history

Spanish translation by Francesco Prior
Automatic e-mail notifications with WombatDialer Free Download

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Tutorial: "Automatic e-mail notifications with WombatDialer"

Version 16.06 of WombatDialer has been released with a lot of improvements and news. This includes a large number of bug fixes and a few interesting new features.

The most important feature is e-mail notifications. You can now tell WombatDialer to send you an e-mail when a campaign completes or changes its run status. Discover how to use this feature in this new tutorial.

Read the full e-book.

Spanish translation by Francesco Prior
Automatic e-mail notifications with WombatDialer Free Download

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Tutorial: "QueueMetrics Wallboard Queue Filtering"

Do you ever wish you could create your own custom wallboard to understand at a glance what’s going on in your Asterisk call center?
Do you need to monitor multiple queues as a single entity, yet maintaining a perception of how the singular queues are doing?
If the answer is yes, read now our new tutorial about queue management with QueueMetrics software.

Read the full e-book.

QueueMetrics Wallboard Queue Filtering Free Download

Tutorial: "Enabling Scheduled Jobs on QueueMetrics-Live"

A lot happens in your call center everyday, and it’s often hard to keep track of how your agents are performing every day. Data collection can be a tiring job, and making sense of it all it’s even harder.
Would you like to have detailed reports about your call-center performance, neatly organized and formatted as you choose them to be, delivered automatically to you by email at regular intervals?

Discover how in this new tutorial for QueueMetrics-Live Asterisk call-center suite.

Read the full e-book.

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Enabling Scheduled Jobs on QueueMetrics-Live Free Download

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How to access your QueueMetrics Application on Yeastar MyPBX

QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis and an easy to use interface.
QueueMetrics is now available as an application for Yeastar MyPBX.
Follow the simple steps of this guide in order to access and start your full featured free trial using Yeastar MyPBX.

Read the full e-book.
How to access your QueueMetrics App on Yeastar MyPBX Free Download

Reverse preview dialing made easy with WombatDialer

Preview dialing is a type of reverse dialing available since the first WombatDialer predictive dialer versions.
Using this feature the agent has a chance to “preview” the number that has to be called before actually having a call placed.

Discover in this new tutorial how to make it easy with Wombat.

Read the full e-book.

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Tutorial reverse preview dialing with WombatDialer Free Download

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Automatic outbound call tracking with QueueMetrics

Discover in this new e-book how to automatically track normal outbound calls with QueueMetrics call-center software for Asterisk PBX.
We will guide you step by step through the several benefits of using the new outbound call tracking feature of QueueMetrics' Uniloader in your daily call center management.

Read the full e-book.

Spanish translation by Francesco Prior
Russian translation by SoftBCom
Tutorial automatic outbound call tracking Free Download
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Outbound calls from the agent page with QueueMetrics

In this tutorial you will learn how to use the new Outbound Call Tracking feature of QueueMetrics' UniLoader.
This feature allows QueueMetrics software for Asterisk to track outbound calls without resorting to DialPlan additions.

Read the full e-book.

Spanish translation by Francesco Prior
Russian translation by SoftBCom
Tutorial: Outbound calls from the agent page Free Download
Download in
Spanish

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WombatDialer installation tutorial on PBX-in-a-Flash

It is quite easy to install WombatDialer on PBX-in-a-Flash in order to give it autodialer, voice broadcasting and progressive dialing capabilities.

Discover the easy installation steps in this new tutorial for WombatDialer predictive dialer for Asterisk PBX.

WombatDialer and PIAF tutorial Free Download

Tutorial: Synchronizer Module

Learn how to configure queues and agents in QueueMetrics call-center manager software for Asterisk PBX, using the Synchronizer module functionalities.

Read the full e-book.

Spanish translation by Francesco Prior
Russian translation by SoftBCom
Tutorial Synchronizer Free Download
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Tutorial: Parking Calls.

In this tutorial you will learn how to track calls, without relying only on a classic queue structure.
This is especially useful when calls are routed to specific people or groups during defined events.
Discover how to use the parking lot tracking feature of QueueMetrics' Uniloader, that can be used to track parked calls "as if" they were normal calls handled on a queue.

Read the full e-book.

Spanish translation by Francesco Prior
Russian translation by SoftBCom
Tutorial: Parking Calls Free Download
Download in
Spanish

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Russian

WombatDialer Asterisk Predictive Dialer Brochure

Download the new brochure in print format for WombatDialer predictive dialer solution.

WombatDialer Brochure Free Download

QueueMetrics Asterisk Call-Center Management Suite Brochure

Download the new brochure in print format for QueueMetrics contact center solution.

QueueMetrics Brochure Free Download

Setting up a WebRTC softphone in QueueMetrics

The QueueMetrics call center suite collects Asterisk PBX data generating real time and historical reports for over 180 metrics, covering all the key categories of contact centre professional management.

The solution is available in cloud or on premise version and comes with an integrated WebRTC softphone.

Discover how to set up the QueueMetrics' WebRTC softphone with this new e-book by Loway.

Read the full e-book.

Russian translation by SoftBCom
Setting up a WebRTC softphone in QueueMetrics Free Download
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Automatic queue recalls with WombatDialer and QueueMetrics

In daily callcenter workflow, serving clients in a timely way is often complex, as it requires having enough people available to handle traffic spikes.

This Asterisk PBX call-center management tutorial let's you improve the services you are offering by adding an automated call-back option, so that you search the logs of lost calls and actively schedule recalls on them in order to get back to people who hung up in frustration.

Read the full e-book.
Automatic queue recalls with WombatDialer and QueueMetrics Free Download

Quality Assessment with QueueMetrics

QueueMetrics call center suite generates analytical and historical reports collecting data from your Asterisk PBX. It covers all the key categories required for an effective call center management.
This e-book covers everything you need to know in order to manage your Quality Assessment with QueueMetrics at best.

Read the full e-book.

Spanish translation by Francesco Prior
Quality Assessment with QueueMetrics Free Download
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WombatDialer and QueueMetrics Asterisk softwares synergy for successful call center management

WombatDialer is a stand-alone call center predictive dialer software for message broadcasting but it was built to integrate easily with QueueMetrics, premier call-center monitoring and reporting suite for Asterisk PBX. Discover how WombatDialer and QueueMetrics integration can result in a top noch powerful call-center solution.

Read the full tutorial.

Spanish translation by Francesco Prior
WombatDialer and QueueMetrics Asterisk softwares synergy for successful call center management Free Download
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Asterisk Call center management using QueueMetrics wallboards

With QueueMetrics software you can create custom wallboards dragging and dropping graphical components, changing colors, size and adding custom alarms. Wallboards are made up of multiple views that rotate periodically and run in kiosk mode.
Learn how to create effective wallboards for your call center management.

Read the full tutorial.

Spanish translation by Francesco Prior
Call center management using QueueMetrics wallboard Free Download

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Understanding queue end-points in WombatDialer for Asterisk

Discover how WombatDialer, predictive dialer for Asterisk, determines available agents and channels on a given queue. Boost your outbound campaigns efficiency and dialer management.

Read the full article.

Spanish translation by Francesco Prior
Understanding queue end-points in WombatDialer for Asterisk Free Download
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Continuous log analytics with Clojure - QueueMetrics-Live service

Discover how Clojure log parsing helps QueueMetrics Live service stay up at all times. Our hosted call-center analytics platform for Asterisk PBXs, is constantly monitored and probed for anomalies in its performance metrics. This way, we are able to find and fix issues before they become apparent to the users.

Read the full tutorial.
Continuous log analytics with Clojure Free Download

Tracking Music-on-Hold with QueueMetrics Uniloader

Traking Music on Hold is an important proxy of the quality of your service. Time on-hold is a symptom of issues in daily handling calls. QueueMetrics software provides detailed metrics about time on hold using its next-generation data loader: Uniloader.

Read the full tutorial.
Tracking Music-on-Hold with QueueMetrics Free Download

WombatDialer Outbound IVR management Tutorial

Find out how to create an outbound system, using WombatDialer, that will not only connect to a list of numbers and handle common issues but is also able to detect whether the callee actually confirms receipt of messages.

Read the full tutorial.
WombatDialer Outbound IVR management Tutorial Free Download

Four reasons why QueueMetrics is the key for your call-center success

A monitoring and reporting system is the most important component of any call center as well as performance measurement and customer satisfaction.
Find out what QueueMetrics can do for your business development.

Read the full ebook.

Spanish translation by Francesco Prior
4 keys for your call-center success Free Download

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WombatDialer 16.06 Tutorial: The New Realtime Page

The new Loway's predictive dialer benefits from a few enhancements, with its latest release: WombatDialer 16.06.
In this tutorial we cover how to use the new Live Real time panel, explaining how all it's features work.

Read now the new tutorial.

Spanish translation by Francesco Prior
WombatDialer New Realtime Tutorial Free Download
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WombatDialer Tutorial: Effective answering-machine detection (AMD)

In this tutorial we want to implement an effective Answering Machine Detection in Asterisk, through our predictive dialer: WombatDialer.

Read now the new tutorial.

WombatDialer AMD Tutorial Free Download

How to set up a QueueMetrics WebRTC Softphone tutorial

This new tutorial will guide you, step by step, in creating and setting up a secure Asterisk / QueueMetrics environment supporting WebRTC technology.

Read now the new tutorial.

QueueMetrics WebRTC Softphone tutorial Free Download

WombatDialer 16.06 for Asterisk: Dialer Status Page tutorial

Find out how the brand new "Dialer Status page" in WombatDialer 16.06 provides the user with more detailed information about the dialer status and synthetic information about Campaigns, Trunks, Endpoints, Agents and Waiting Calls.

Read now the new tutorial.

Dialer Status Page tutorial Free Download

QueueMetrics Customer Relationship Management software Integration tutorial

This tutorial details a simple setup to achieve an effective integration between QueueMetrics call-center monitor for Asterisk and WombatDialer with your favorite Customer Relationship Management software.
QueueMetrics CRM Integration Tutorial Free Download

QueueMetrics call-center suite for Asterisk stats examples

This e-book contains a basic list of examples, showing the level of insight you can obtain over your call-center using QueueMetrics suite for Asterisk.
QueueMetrics stats examples Free Download

The Loway Official Reseller Manual

Welcome to the updated version of Loway Reseller Manual. The official reseller manual gives to new, old and possible resellers all the information needed to exploit any advantage of joining the official reseller partner network, or simply manage all the different services, licenses and products offered by Loway.
Loway Reseller Manual Free Download

WombatDialer for Asterisk 16.06: Copy Campaigns Panel tutorial

Find out how to create a campaign, using an existing one as a template, in this WombatDialer 16.06 tutorial. The new WombatDialer for Asterisk Copy Campaign Page prompts you to choose an existing campaign and load its data. You can then modify some of it, see the call lists connected, remove or add existing lists to it or, eventually, create new ones uploading them from a CSV file.

Spanish translation by Francesco Prior
Asterisk WombatDialer Copy Campaign Tutorial Free Download

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How to set Opening Hours in WombatDialer tutorial

The managing of an Asterisk call-center often requires a finer level of control on the opening hours of your outbound campaigns. Typically public holidays must be taken into consideration, and perhaps you would like your dialer to open and close your campaigns at various times during a work day. The right tool to use, in order to achieve this level of control, is WombatDialer’s Opening Hours feature.

Spanish translation by Francesco Prior
Asterisk WombatDialer Opening Hours Tutorial Free Download

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Dan Jenkins founder of Nimble Ape Ltd and contact centres technology guru, speaks about the evolution of the Asterisk community and market.

Spanish translation by Francesco Prior
Dan Jenkins Interview eBook Free Download

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Charles Miller, Chief Technology Officer at S2G and Asterisk guru, speaks about the evolution of the Asterisk community and effective call-center management business.

Spanish translation by Francesco Prior
Charles Miller Interview eBook Free Download

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Elastix queue call-back tutorial with WombatDialer

Discover how to program an Asterisk queue so that, when people is tired of waiting, they can press a digit, leave their number and be called back at a convenient time.
With WombatDialer this is fast, easy and effective.
Read now the new tutorial.

Elastix queue call-back tutorial with WombatDialer Free Download

Build your own professional call-center with Yeastar MyPBX and Loway QueueMetrics-Live

Discover how to build a professional call-center with Yeastar MyPBX and Loway QueueMetrics-Live in this free e-Book by SoftBCom.
The Yeastar-Loway solutions integration provides professionals with a powerful tool for efficient Asterisk call-center management.
QueueMetrics transforms MyPBX in a call management platform while MyPBX offers a complete suite of enterprise-grade telephony features with no licensing fee.

Build your professional call-center with MyPBX and QueueMetrics-Live eBook Free Download

Benefits of using QueueMetrics-Live

QueueMetrics is a contact-center monitoring and reporting suite created by Loway. It tracks everything in your Asterisk based call-center: targets, conversion rates and agents activities, with a wide range of different professionals reports and statistics.

Now QueueMetrics is available as a cloud solution with all the features of classic on premise version plus the advantages offered by a cloud solution.

Spanish translation by Francesco Prior
Benefits of using QueueMetrics-Live eBook Free Download

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Power dialing at its best with WombatDialer

WombatDialer is a powerful tool, able to scale up significantly in order to manage thousands of calls at once. Discover how to do high-volume dialing running thousands of parallel calls with WombatDialer 0.9.

Spanish translation by Francesco Prior
Power dialing at its best with WombatDialer eBook Free Download

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Integrating Loway's WombatDialer in pascom mobydick phone systems.

Boost your Contact Center efficiencies, increase call penetration & agent talk time whilst simultaneously improving campaign effectiveness & coverage with mobydick and Loway's WombatDialer.
Discover how with this new eBook by pascom Germany.
Integrating Loway's WombatDialer in pascom mobydick phone systems eBook Free Download

The new QueueMetrics 15.02 improvements exposed in a Presentation eBook.

Monitor, report, measure what's happening in your call-center.
Adjust and balance all the internal mechanisms and communication that form the complexity of an Asterisk PBX based call-center.

Discover the new features of the QueueMetrics 15 version in English and Spanish language.
Ask for a free trial today.

Spanish translation by Francesco Prior
The new QueueMetrics 15.02 improvements exposed in a Presentation eBook Free Download

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QueueMetrics: Your Way to Asterisk Call-Center management.

A monitoring and reporting system is the most important component of any call-center.
The fine adjustment and balancing of all internal mechanisms and communication that form the complex ecosystem of a call center relies on the accuracy of numerous measurements and the value of analytical reports.
Discover in this new eBook by Loway how QueueMetrics can help your call-center business.

Text by Dmitry Komov, SoftBCom
Editing and review by Marco Signorini, Loway
Spanish translation by Francesco Prior
QueueMetrics Your Way to Asterisk Call-Center management eBook Free Download

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Benefits of using the WombatDialer

Power dialing is suitable for all type of campaigns, from customer care to general telemarketing to automated reminders.

Most of modern sales leverage a power dialer software, as a part of an integrated systems created to contact, connect and close deals.
WombatDialer's sophisticated technology seeks out the best prospects and ensures that sales reps spend more time selling to prospects than simply placing blind calls.

Discover how it can improve your campaigns and call-center business in this new eBook by Loway.

Spanish translation by Francesco Prior
Russian translation by SoftBCom
Benefits of Using WombatDialer eBook Free Download

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QueueMetrics Icon Integration with Elastix

QueueMetrics Icon WebRTC Agent Page Integration with Elastix.
Discover with this step-by-step guide how to integrate Icon, the brand new QueueMetrics agent page with Elastix, the open source communications server software by Palosanto Solutions.
QueueMetrics and Elastix eBook Free Download

Load test of IP PBX Asterisk with WombatDialer

Our WombatDialer has been successfully used to power an IP PBX massive load test.
SoftBCom, Russian IT-services company, recently performs a direct load test of IP PBX Asterisk on Intel Xeon E5506 Quad-Core CPU.
The test was possible thanks to the use of our WombatDialer.

Discover all the details and results of the test in this new eBook.
WombatDialer Load Test eBook Free Download

Benefits of Using QueueMetrics

Discover all benefits and advantages of using the QueueMetrics suite for your day by day call center management.
Improve your call center business with this new eBook guide from Loway.

Spanish translation by Francesco Prior
QueueMetrics Benefits eBook Free Download

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Asterisk Call-Center Survey

The first call-centre customer satisfaction survey about the usage of Asterisk and QueueMetrics as a tool for management, analysis and control of contact centers.
Done to assess the perceived needs of customers so that future improvements could be prioritized.
This is the first case study of its kind reported in the contact-center industry for installations based on Asterisk PBX technologies.
Asterisk Call-Center Survey Preview Free Download

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Asterisk in the Call Center

How good is Asterisk as a contact center?
Read the new Digium Inc. blog interview with the founder of Loway Switzerland: Mr Lorenzo Emilitri.
Loway powers thousands of call-centers worldwide and developed the QueueMetrics call-center suite and the WombatDialer.

Spanish translation by Francesco Prior
Digium Interview eBook Free Download

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OrecX and QueueMetrics Integration Customer Success Story

OrecX (call recording) and QueueMetrics (call center performance monitoring) for an integrated Asterisk-based call center solution to boost call recording and agent performance monitoring capabilities.
Intermedia eBook Free Download

QueueMetrics & xCALLY Integration for advanced call center reporting.

xCALLY-Shuttle adds the QueueMetrics integration for advanced call center reporting.
Discover how xCALLY and QueueMetrics provide now easy integration for the Asterisk call center community.
QueueMetrics & xCALLY Integration for advanced call center reporting Preview Free Download

WombatDialer Product Sheet


Spanish translation by Francesco Prior
WombatDialer Product Sheet Preview Free Download

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QueueMetrics Overview

QueueMetrics Overview Preview Free Download

QueueMetrics & FreePBX How-to

Discover the new step by step e-book guide about QueueMetrics integration with FreePBX platforms.
QueueMetrics and FreePBX eBook Free Download

QueueWiz Overview

QueueWiz Overview Preview Free Download

Elastix & QueueMetrics Joint Webinar

Elastix and QueueMetrics Joint Webinar Preview Free Download