Asterisk press releases

Loway Asterisk solutions provider press release archive

Discover the latest official announcement from Loway


Loway Switzerland Announces the Release of QueueMetrics 16.09



Loway Switzerland, worldwide leading provider of solutions for call-centers, is pleased to announce the release of QueueMetrics 16.09.

Loway primary vision for this release is to build a new version of their renewed call-center suite around the idea of making the software flexible, intuitive and even more reliable.

"We are extremely proud to release this brand new version of QueueMetrics at AstriCon 2016, the go-to place for all thing Asterisk," said Lorenzo Emilitri, founder of Loway. "Our intention is to show you how you can run a modern and full featured call-center based on open technology."

QueueMetrics 16.09 is a significant release in several aspects. Most importantly it implements a new set of statistics to address tracking calls resolutions problems, programmable and customizable agent data blocks, improved agent's page and WebRTC soft phone. Loway developers also added an official Docker image and a new lighter, optimized loader called "Uniloader", that works very well with the official QueueMetrics Docker image.

Release 16.09 fully supports Asterisk 13.11, as well as any older version, and works fine with FreePBX and Elastix GUIs.

QueueMetrics 16.09 features include:

  • Tracking Call Resolutions and Programmable agent data blocks
  • An improved version of the Icon Agent page
  • The official Docker image
  • The new generation data loader "Uniloader"
  • Over 80 bugs fix

and much more.

Check the release notes at QueueMetrics What's New.

Try free QueueMetrics 16.09 at FREE TRIAL

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.


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Loway Switzerland Announces AstriCon 2016 Official Sponsorship



Loway Switzerland, worldwide leading provider of solutions for call-centers, announces that it has signed on to become Sponsor of AstriCon 2016, the 13th edition of the famous Asterisk PBX convention, to be held in Glendale Arizona, from September 27-29, at Renaissance Phoenix Glendale Hotel.

With over two million downloads per year and a community of more than sixty thousands members, the growth of Asterisk software covers more than 170 countries. AstriCon gives all members of the community an excellent forum to learn about the technology. Integrators and end-users can expect to hear the latest news and project updates, join networking opportunities and meeting with potential business partners.

"We are happy to attend for the fifth year the most important event in the world for the Asterisk technology," said Lorenzo Emilitri, founder of Loway. "This is the best place to show our new and innovative lineup."

Meet the Loway team at booth 25. Expert engineers and developers will guide you through the new features of the call-center solutions family.
You will be introduced to the new QueueMetrics 16.09 release, and WombatDialer 16.06.

QueueMetrics release 16.09 introduces a new set of statistics to track call resolutions, customizable agent data block that can be used to create custom metrics, its new generation data loader the "Uniloader" and much more.

WombatDialer 16.06 is the most recent of the Loway's release and represents the most mature stage of development of the software, coming with a new improved GUI, adaptive boosting, predictive capabilities and much more new features resulting from more than 3 years of active development.

Attendees will also receive free trials full featured versions of all the presented products and special promotions discounts for any purchase.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.


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Loway announces the release of WombatDialer 16.06



Loway Switzerland, worldwide leading provider of solutions for call-centers, today announced that its most famous dialer software for Asterisk, WombatDialer, exits its "beta" stage and becomes a mature product with version 16.06.

"We want to thank the over 300 sites that have been running WombatDialer in the last three years", said Lorenzo Emilitri, Loway CEO. "They made possible to reach this major milestone, all thanks to their suggestions and bug reports."

Release 16.06 offers significant improvements to the WombatDialer package. They are centered around a major GUI evolution and a significant increase in performance.

The Loway development team did a lot of work on the GUI to improve the quality and ergonomics of the daily interaction with WombatDialer and many relevant changes in the Real-time page.
Also they did a number of changes under the hood, parallelizing logging and improving the database schemas, so that a stock WombatDialer should perform well for systems up to 1000 channels with no need for special configurations.

With the new feature "Adaptive Boosting", WombatDialer will improve agent utilization by 30-50% over fixed overdialing rates by monitoring recent traffic and applying a statistical model on it.
It is only a matter of turning this option on for the campaign, no configuration, no parameters, it just works. And compared to most classic predictive models, it works better even with small agent pools.

Also about 100 bugs and minor issues were fixed by Loway developers.

For detailed information please visit the WombatDialer blog and the official website.

WombatDialer 16.06 is immediately available, as an RPM archive, a tar.gz archive or a preconfigured Docker image. The updated User Manual can also be found on the Downloads page. If you currently have a licensed WombatDialer system, you can upgrade now at no extra cost.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.


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Loway announces that DVCOM Technology is the official Channel Reseller for GCC countries



Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, today announced that DVCOM Technology is the official Channel Reseller for GCC countries.

DVCOM Technology was incepted in year 2004 having its established operations in Dubai, UAE with branches across GCC and North Africa. The primary business focus of the company is to provide Information and Communication Technology, Open Source IP Telephony, Networking, Access Control, Video Conference, Gateways and appliances based Solutions & Services across all industry verticals in the MENA region.

"Our recent partnership with Loway, has added immense value to our offering with reliable and customizable call center software solutions for the Asterisk PBX." said Renjan George, Managing Director at DVCOM Technology. "There is an increased requirement for contact center solution in the GCC region and QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics."

DVCOM has established its strong ICT partnership alliances with world class technology leaders in the space of ICT and built expertise to deliver business specific solutions and services across all industry verticals.

Loway board of management welcomes DVCOM team of experts in the worldwide family of resellers as a strong, first class partner.

For detailed information about DVCOM Technology please visit datavoiz.com

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.


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Loway Switzerland Unveils Generous Referral Reward Program



Loway Switzerland leading provider of solutions for call-centers based on the Asterisk PBX technology today announced its new official Referral Reward program that pays cash to customers and advocates who refer prospective customers for software or services.

The new initiative offers cash commissions for call-center professionals that refer new customers for the well known QueueMetrics suite for Asterisk or WombatDialer software.

Anyone can refer a customer and get a cash reward with no revenue commitment or partnership investments required.
Crafted with an emphasis on simplicity and strong value, the Loway Referral Reward Program earns a consistent commission when a referred customer purchases a software license or a training course package, actually available for QueueMetrics and WombatDialer. This is currently the simplest way to start working with the Swiss company without the request of joining their full Reseller Program.

"The Loway Referral Reward program is a very interesting Asterisk call-center incentive program because it offers to the Asterisk community and call-center professional integrators a great opportunity of earning commission rewards with minimum overhead,” said Lorenzo Emilitri, Loway CEO and Founder. “They’ll also receive the gratification knowing they’ve provided a chance for their business partners and coworkers to improve the overall quality of their call-centers.”

To qualify for the reward, referred persons must contact Loway sales and create an opportunity with them. For each opportunity they receive a code for tracking. When the prospect purchases the products detailed in the opportunity they receive an email from Loway with amount and details for the commission.
This makes the entire procedure simple and very fast.

In order to get more information please visit www.loway.ch/referral-program.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.


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