Asterisk press releases

Loway Asterisk solutions provider press release archive

Discover the latest official announcement from Loway


Loway announces the release of WombatDialer 16.06



Loway Switzerland, worldwide leading provider of solutions for call-centers, today announced that its most famous dialer software for Asterisk, WombatDialer, exits its "beta" stage and becomes a mature product with version 16.06.

"We want to thank the over 300 sites that have been running WombatDialer in the last three years", said Lorenzo Emilitri, Loway CEO. "They made possible to reach this major milestone, all thanks to their suggestions and bug reports."

Release 16.06 offers significant improvements to the WombatDialer package. They are centered around a major GUI evolution and a significant increase in performance.

The Loway development team did a lot of work on the GUI to improve the quality and ergonomics of the daily interaction with WombatDialer and many relevant changes in the Real-time page.
Also they did a number of changes under the hood, parallelizing logging and improving the database schemas, so that a stock WombatDialer should perform well for systems up to 1000 channels with no need for special configurations.

With the new feature "Adaptive Boosting", WombatDialer will improve agent utilization by 30-50% over fixed overdialing rates by monitoring recent traffic and applying a statistical model on it.
It is only a matter of turning this option on for the campaign, no configuration, no parameters, it just works. And compared to most classic predictive models, it works better even with small agent pools.

Also about 100 bugs and minor issues were fixed by Loway developers.

For detailed information please visit the WombatDialer blog and the official website.

WombatDialer 16.06 is immediately available, as an RPM archive, a tar.gz archive or a preconfigured Docker image. The updated User Manual can also be found on the Downloads page. If you currently have a licensed WombatDialer system, you can upgrade now at no extra cost.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.


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Loway announces that DVCOM Technology is the official Channel Reseller for GCC countries



Loway Switzerland, worldwide leading provider of solutions for call-centers based on the Asterisk PBX technology, today announced that DVCOM Technology is the official Channel Reseller for GCC countries.

DVCOM Technology was incepted in year 2004 having its established operations in Dubai, UAE with branches across GCC and North Africa. The primary business focus of the company is to provide Information and Communication Technology, Open Source IP Telephony, Networking, Access Control, Video Conference, Gateways and appliances based Solutions & Services across all industry verticals in the MENA region.

"Our recent partnership with Loway, has added immense value to our offering with reliable and customizable call center software solutions for the Asterisk PBX." said Renjan George, Managing Director at DVCOM Technology. "There is an increased requirement for contact center solution in the GCC region and QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics."

DVCOM has established its strong ICT partnership alliances with world class technology leaders in the space of ICT and built expertise to deliver business specific solutions and services across all industry verticals.

Loway board of management welcomes DVCOM team of experts in the worldwide family of resellers as a strong, first class partner.

For detailed information about DVCOM Technology please visit datavoiz.com

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.


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Loway Switzerland Unveils Generous Referral Reward Program



Loway Switzerland leading provider of solutions for call-centers based on the Asterisk PBX technology today announced its new official Referral Reward program that pays cash to customers and advocates who refer prospective customers for software or services.

The new initiative offers cash commissions for call-center professionals that refer new customers for the well known QueueMetrics suite for Asterisk or WombatDialer software.

Anyone can refer a customer and get a cash reward with no revenue commitment or partnership investments required.
Crafted with an emphasis on simplicity and strong value, the Loway Referral Reward Program earns a consistent commission when a referred customer purchases a software license or a training course package, actually available for QueueMetrics and WombatDialer. This is currently the simplest way to start working with the Swiss company without the request of joining their full Reseller Program.

"The Loway Referral Reward program is a very interesting Asterisk call-center incentive program because it offers to the Asterisk community and call-center professional integrators a great opportunity of earning commission rewards with minimum overhead,” said Lorenzo Emilitri, Loway CEO and Founder. “They’ll also receive the gratification knowing they’ve provided a chance for their business partners and coworkers to improve the overall quality of their call-centers.”

To qualify for the reward, referred persons must contact Loway sales and create an opportunity with them. For each opportunity they receive a code for tracking. When the prospect purchases the products detailed in the opportunity they receive an email from Loway with amount and details for the commission.
This makes the entire procedure simple and very fast.

In order to get more information please visit www.loway.ch/referral-program.

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.


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Loway announces a new service addition to its portfolio: QueueMetrics Training Courses



Loway Switzerland leading provider of solutions for call-centers based on the Asterisk PBX technology today announced a new series of training courses for it's famous QueueMetrics reporting software.

QueueMetrics training courses for call-centers professionals are an opportunity to enhance knowledge and skills in the various themes covered by a team of expert trainers. Subjects include everything from Administrative and Supervising functionalities to Agents management essentials and much more!

The training includes approximately four hours of contents, divided into sixteen chapters, plus a question-answer section at the end.

Main topics covered are:

- Administrative functionalities
- Supervising functionalities
- Agent-oriented functionalities.

These include queues, groups and agents management, effective use of the monitoring system using standard and custom reports and realtime page. The course does not need a physical classroom, students must install the proper chat system for remote connection with trainers.

Loway does not provide Linux or Asterisk PBX training but students with even basic Asterisk skills are able to follow along with the examples.

For information visit www.queuemetrics.com/training

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.


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Loway announces the release of QueueMetrics PRO and Call-Center Suite Bundles 2016



Loway Switzerland leading provider of solutions for call-centers based on the Asterisk PBX technology today announced the release of QueueMetrics PRO and Call-Center Suite bundles and their addition to the online store portfolio.

Loway is kicking off 2016 with a brand new offer of products and services.
It offers training courses. With them, professionals can be sure that their personnel, working with QueueMetrics, have a good understanding of all the main features of the software, so that they can improve the efficiency of management.
If they need a complete, all-in-one solution for monitoring, reporting and dialling, Loway provides Call-Center Suites bundles at a very attractive pricing.
But most important, Loway has a new QueueMetrics, the PRO.

What's new in QueueMetrics PRO?

Loway development team made it easier to use, cheaper and bigger than ever. QueueMetrics PRO is fifty percent cheaper than a standard one year Regular license.
It comes with free mail customer support, discounted remote assistance and training courses.
The unique AGAW module for advanced agents management is now included. Amongst the many benefits, this new module offers:

- A broad range of agent performance metrics that provide immediate behaviour feedback.
- An available off-band channel (chat) with supervisors or second-line product experts.
- Targeted administrator broadcast messages, to monitor geographically-dispersed agents.
- Agent interaction with minimal performance downtime.
- Agent awareness of call flow and queue statistics.

You can buy QueueMetrics PRO at the new Loway online-shop: Loway

For more information or free test visit Loway website

About Loway

Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.


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