The Loway Corporate Interview Blog

Asterisk Call-Center Gurus Speak

From highly skilled professionals to world-renowned experts, we know the key opinion leaders in the global Asterisk call-center community.


Jose Montes - Channel Manager at VitalPBX - speaks about QueueMetrics and VitalPBX integration benefits

2020-06-08

VitalPBX
Jose Montes works as the Channel Manager for VitalPBX, and has been part of the project since its beginnings.
With over 7 years of experience in computer networking, and working with top connoisseurs of the telephony business and a full Asterisk Development team.
For the past 10 years, Jose has focused on Call Center, Internet Security, and Networking with businesses in various regions of the Americas.

For more information please refer to VitalPBX's Corporate Website at: https://vitalpbx.org/


Jose Antonio Montes, Channel Manager of VitalPBX.


Q: Could you please summarize for our readers your company profile, your target customer and reference market?

VitalPBX is PBX software company based of the US, originated in Delaware with Offices in Miami, Panama, Nicaragua, and Honduras. The company started around 2011-2012 as a need for a new Asterisk Management Platform.
Since around that time, the leading software was going through some changes. Back then, the project was called ‘Astrivox’ by Telesoft S.A. of Nicaragua, and was a very simple software. Then, between 2013-2014 Telesoft S.A. joined forces with Xorcom from Israel to formalize development of the proj... Read more

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Hector Bravo - IT Director at Iterum Connections - speaks about his experience setting up QueueMetrics-Live for a big call-center monitoring project during COVID19 crisis.

2020-04-21

Iterum
Hector is currently the IT Director at Iterum Connections, a leading BPO in Panama.
As IT Director and Project Management Professional, Hector has been working for the past 20 years with information and communications technologies along multinational and local companies in Latinamerica, including contact centers, banking, airlines, government and other industries.

Hector has a Bachelor’s Degree in Systems Management, a Master’s Degree in Business Administration plus important industry certifications: AWS (Amazon Web Services – Cloud Solutions Architect) – PMP (Project Management Professional) – ITIL - VCP – and Microsoft Certifications.

In his spare time Hector enjoys traveling, reading, swimming and doing meditation.

For more information please refer to Iterum Connections' Corporate Website at: https://iterumconnections.com/


Hector Bravo, IT Director of Iterum Connections.


Q: What is your company profile and reference market?

We are a BPO (business process outsourcing) and Contact Center company with headquarters in Panama City, Panama.
Our clients are located mainly in USA. We serve different industries like: Telco, Fin... Read more

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John Dowbiggin, founder & CEO of Acuity Unified Communications, speaks about present and future of the Asterisk based call-center industry

2019-08-13

Acuity
John is the founder & CEO of Acuity Unified Communications and has over 30 years experience in the telecoms industry.
Prior to setting up Acuity he was MD at AboveNet, turning the company from near bankruptcy into one of today’s leading managed IP/fibre optical service providers in the City of London.
Before that John was the VP for I.P. Solutions at Cable & Wireless UK & Ireland, accountable to the group’s President for all aspects of I.P. sales strategy. He joined C&W through their acquisition of Internet Network Services, one of the UK’s largest Tier 1 ISPs, where he was National Sales Director.
Responsible for the building & running of the UK & European sales operation, he spent two years developing & deploying one of the largest Internet market acquisition strategies in Europe.
Prior to that he was Director, South East Region for Telewest Communications PLC (now Virgin Media), which at the time, was the UK’s largest telecommunications, cable TV & ISP.

For more information please refer to Acuity Unified Communications' Corporate Website at: https://acuityuc.com/


John Dowbiggin, founder & CEO of Acuity Unified Communications.


Q: Could you please summarize for o... Read more

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Mateen Karim Premji, Managing Director of Calltronix, speaks about present and future of Asterisk call center industry

2019-03-20

Calltronix Mateen is a Civil Engineer graduate from Cardiff University, UK, with a diploma in international hospitality operations from the Emirates Academy of Hospitality Management, EAHM, Dubai, UAE. He became an entrepreneur at the age of 23, in the year 2013, co-founding a successful Telecommunications business, Sawa International, in the United Arab Emirates.
Subsequently Mateen founded Calltronix Contact and Training Centre, a contact centre and business process solutions provider based out of the East and Central African region.
Calltronix has now partnered with Loway to complement his existing business model and provide Queuemetrics and Wombat dialer solutions to customers within the East and Central African region.

For more information please refer to Calltronix's Corporate Website at: www.calltronix.co.ke

Mateen Karim Premji, Managing Director of Calltronix.


Q: Could you please summarize for our readers your company profile, your target customer and reference market?

Calltronix contact and training centre is a business process automation and telephony company based out of East Africa. Our focus has been to target regional corporate's.

Q: What... Read more

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Andres Maduro, founder of Equipos Telemo, speaks about present and future of Asterisk call center industry

2017-09-11

Equipos Telemo Andres J. Maduro Quintini is a Computer Science Engineer professional from Universidad Simón Bolívar since 1998. Founder of Animaciones, ICONOS, C.A. in 1991 and Equipos Telemo E.T. S.A. in 2004, Andres has been working with OpenSource platforms like Asterisk and Linux since 1994. Since 2004, Andres has been designing, installing and operating many PBX systems based on Asterisk and FreePBX with dozens of custom built IVR systems and call centers. Additionally, Andres is currently working with Telemo on mobile App development with more than 4 years of experience in Virtual Reality and Augmented Reality solutions as well as design of hardware PCBs to integrate sensors with small computer systems like the Raspberry Pi. Having co-developed in the past a propietary callcenter solution under Linux, still live on some customers with a partner company and having tested many solutions trough out the years, he has chosen to work with Queuemetrics as it has proven to be a robust and mature platform.
For more information please refer to Equipos Telemo's Corporate Website at: www.telemo.com.ve





Andres J. Maduro Quintini, Founder of Equipos Telemo.


Q: Could you please summa... Read more

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Xin Ye, Managing Director of OCO InfoComm, speaks about present and future of Asterisk call center industry

2017-08-17

OCO InfoComm Xin Ye is the Managing Director of OCO InfoComm, he has been working with Asterisk phone system for about 10 years, also he has 15 years working experience in IT infrastructure. For the past two years, he has been working closely with one of the largest call center in Singapore which has more than 200 agents, one of their campaign is running on QueueMetrics, OCO InfoComm is supporting their entire IT infrastructure and phone systems. OCO InfoComm has gained so much valuable experiences in call center operations working with them, which becomes a key differentiator from other PBX vendors.
For more information please refer to OCO InfoComm's Corporate Website at: https://www.oco.com.sg









Xin Ye, Managing Director of OCO InfoComm.


Q: Could you please summarize for our readers your company profile, your target customer and reference market?

A: OCO InfoComm is a Singapore based company that specialized in providing IP PBX and Call Center solutions to our clients.
Our team of engineers has over 10 years of experience in developing complex IP PBX for both MNC, Contact Centers and Government Agencies.

Q: What kind of bene... Read more

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David Puckett, Business Development Team at Yeastar, speaks about the modern Voip Market

2017-05-22

Yeastar David Puckett has moved to the "East" to join a thriving Voice over IP company in Xiamen, China as a new member of the Business Development and Product Management Team at Yeastar Information Technology Co. Previously, as a Global Director of Technical Services and then Technical Product Line Manager, he has gained vast experience remaining with the same US telecommunications company for the last 15 years. In addition to launching his brand new technology company last December, David is excited to join Yeastar and work with a team that that has a fresh outlook on the market and ample company resources to establish itself as a major world competitor in delivering a fully supported business class voice solution built on top of the open source Asterisk core.
For more information please refer to Yeastar’s Corporate Website at: www.yeastar.com









David Puckett, Product Management Team of Yeastar.


Q: Could you summarize for the readers your company profile and target market?

Yeastar has over 10 years in the open-source Asterisk VoIP world; partner presence in over 100 countries around the world and is now experiencing unprecedented growth in ... Read more

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Mark Barry Founder of Exabar Telecom speaks about the Asterisk call-center industry present and future

2017-04-04

Exabar Mark Barry is the Founder of Exabar Telecom and has served as President since the company’s inception 14 years ago. Mark has deep experience in Project Management, Product Design, Development and Launch. Mark has a proven executive management track record and a laser focus on providing an exemplary customer experience.
For more information please refer to Exabar’s Corporate Website at: www.exabar.com/






Mark Barry Founder of Exabar Telecom.


Could you please summarize for our readers your company profile, target customers and market?

For over 14 years, Austin Texas based Exabar Telecom has enjoyed great success in being a reliable provider of Cloud Based VoIP, Unified Communication as a service (UCAAS), Call Center as a service (CCAAS) solutions for small to medium sized businesses (SMB’s) as well as contact/call centers.
Exabar Telecom’s cloud based VoIP solutions provide the highest quality service at the lowest prices. Exabar’s “VoxECall” Hosted VoIP Service provides all the features one would expect from a Fortune 500 class company phone system at a fraction of the cost.
From hosted VoIP phone service to Cloud Based contact/call center reporting/m... Read more

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Juan Luis Picazo Marketing and Sales Manager of Micropyme speaks about the Asterisk call-center market future

2017-03-15

Micropyme Juan Luis Picazo is Micropyme's co-founder, leading the sales-marketing department and responsible for suppliers and strategic partners relationships. He has a Master in Marketing-Sales, MBA and more than 20 years of experience in IT and Communication industry.
More information at corporate websites: www.micropyme.com






Juan Luis Picazo Micropyme co-founder.


Could you please summarize for our readers your company profile, target customers and market?

We have more than 20 years of experience as consultants in the world of computing and communications. During this time, we have been at the side of our clients implementing solutions and services of maximum reliability and quality.
We support Open Source softwares and solutions because they are excellent alternatives to a great majority of business challenges.
Our solutions are stable, robust, scalable and respond to different areas of a company' organization, in a safe and effective way, while guaranteeing an adequate future evolution.
Our services and IT solutions cover the following areas:

  • VoIP and Unified Communications
  • Web conferencin... Read more

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SoftBCom CEO Vladimir K. Dudchenko speaks about the Russian call-center market present and future

2017-02-08

SoftBCOM Vladimir K. Dudchenko founded SoftBCom in 2003 and remains a partner and the company’s permanent CEO.
He boasts 40 years working on IT projects, 20 of which were spent in the Russian and Soviet aerospace industry.
SoftBCom has expertise in various areas - mainly on IT infrastructure, applications performance management, security and communications.
Among its customers industrial and financial leaders, as well as mid-size and small companies.
More information at corporate websites: softbcom.ru and softbcom.com


Vladimir K. Dudchenko (right) and Vladimir V.Dudchenko – SoftBCom co-founders.

Could you please summarize for our readers the role of your company in the Russian call-center market in the last year?



Call center is a very broad concept, so call center market is also a very broad category.
It looks like a pyramid, with corporate-strength solutions at the top. These are used in huge call centers of major banks, telecom operators, etc.
At the bottom, there is a market generated by small businesses, which would only use free software, and use local labor force to tune it (zero spent on licenses,... Read more

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Allison Smith's "Your Callers Are Hanging Up. Find Out Why".

2016-11-03

Allison Smith Allison Smith "The Voice of Asterisk", is an internationally-recognized professional voice talent, and one of the top telephone voices working today. If you've maneuvered through prompts while calling a Fortune 500 company, participated in a telephone customer satisfaction survey, signed onto a conference call, listened to the public airwaves, took an online training module, ordered a hotel wakeup call, or even received an automated call notifying you of an upcoming medical or dental appointment, chances are, you've heard Allison. Allison has voiced platforms for Vonage, Bell Canada, Sprint, Cingular, Verizon and Qwest, but she is most proud of her work as the Voice of Asterisk, voicing Asterisk prompts since its inception, and far into the future. Clients include Marriot Hotels, 3M, Pfizer, Toyota, Victoria's Secret, Bank of America and EBay among many others.

I record IVR prompts for a vast variety of industries. One day, it’s the phone tree for a sandwich shop in Saudi Arabia, the next: a mortuary in New Jersey. Regardless of what type of business it is, and aside from the various “styles... Read more

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Anas ALHILAL of Lazada, speaks about the future of Asterisk call-centers business

2016-08-31

Anas ALHILAL Anas ALHILAL is an experienced manager and entrepreneur in IT and Telecommunication. After a significant experience in Consulting, Anas has founded Medina Telecom and launched UniBOX, an all-in-one information system for Businesses.
Anas is currently Regional Operations Manager at Lazada.

Could you summarize for our readers your profile and your role in Lazada organization and the core business of the company?

Lazada is a major e-commerce player in south east Asia. My role as a Regional Operations Manager is to select and implement the right technology that fits the needs of the company to achieve more automation and enhance customer experience.

Mr. ALHILAL, what's your view on the future of the Asterisk call-center industry in the next two years?

Organisations looking for a flexible, cost effective and quick to implement solution for their call-centers will still be inclined to choose an Asterisk implementation.
However, maintenance and support will still be challenging as these organisations do not have the right resources and expertise to ensure a minimal downtime and use the solution to the fullest.
This represents a real opportunity for companies solutions with added value on top of the Asterisk stack. ... Read more

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Bruce Kaskey co-founder of OrecX company and contact center guru, speaks about the present and future of Asterisk industry

2016-08-10

Bruce Kaskey Bruce Kaskey has over 28 years of experience in technology product management, sales and marketing. Prior to co-founding OrecX Bruce worked at Stevens Communications and Eastman Kodak.

Could you summarize for our readers your profile and your role in the Asterisk community?
OrecX has been a dedicated Digium-Asterisk Software Partner for over 10 years. OrecX offers high end call center grade call recording, screen capture and Quality Management tools for Asterisk based PBX systems.

Oreka Asterisk Call Recording is typically useful in high density Asterisk application where it’s best to offload recording to a separate system and make 100% sure that recording cannot impact the performance or reliability of core switching capabilities.

Mr. Kaskey, what’s your view on the future of the Asterisk call-center industry in the next two years?
As controlling contact center costs and full, open interoperability continue to be rising concerns in the customer service industry, we see the Asterisk (and open source) call center industry continuing to proliferate across organizations of all sizes and industry sectors. See our recent Asterisk blog post titled "The Rise of the Open Source Contact Center" in June 2016 in which we highlight the man... Read more

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Dan Jenkins founder of Nimble Ape Ltd and contact centres technology guru, speaks about the evolution of the Asterisk community and market

2016-05-02

Dan Jenkins Dan Jenkins is the founder of Nimble Ape Ltd, based in the UK. Nimble Ape is just over two years old and concentrates on building solutions around real-time communication for our clients. Dan's known for working with Node.js and real time communications such as WebRTC. As a Google Developer Expert in Web Technologies, he's seen as an expert in WebRTC. You'll see him speaking at numerous conferences throughout the year talking about building scalable web applications, WebRTC and of course Asterisk.

Could you summarize for our readers your profile and your role in the Asterisk community?
I'm the founder of Nimble Ape. Before Nimble Ape, I was a software engineer, building scalable APIs and integrations into Asterisk; this is where I really joined the Asterisk community. I'm a web developer, not a telecommunications engineer - this benefits and disadvantages in varying situations! In 2014 I was part of the team who built the Respoke Platform (Digium's Web Communications Platform). I've also spoken at the last 4 Astricon Conferences.

Mr. Jenkins, what’s your view on the future of the Asterisk call-center industry in the next two years?
I think we're going to see a major shift in how contact centres ... Read more

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Charles Miller, Chief Technology Officer at S2G and Asterisk guru, speaks about the evolution of the Asterisk community and effective call-center management business

2016-02-04

Charles Miller Mr. Miller has more than 16 years of contact center experience. Prior to joining Support Services Group (S2G), he spent the last 6 years as CTO of a contact center company called UpSource Inc. Before UpSource Inc., he spent 10 years working for telephony companies Verizon and Bell Atlantic managing technology and operations for over 30 contact centers located in the United States, Canada, Mexico, India, and the Philippines. Mr. Miller started his career at Gateway as a Technical Support Professional in the late 1990s. He is co-inventor of a USA patent for a security apparatus, method, and computer program for contact centers and currently holds certification as a Certified Information Systems Security Professional (CISSP). Mr. Miller holds a BA in Business Administration and a BS in Computer Information Systems from Saint Leo University; and MS in Information Systems specializing in Information Systems Security from Northwestern University. Mr. Miller joined S2G in January 2015.

Could you summarize for our readers your profile and your role in the Asterisk community?
Prior to my role as Chief technology officer (CTO) at Support Services Group (S2G), Asterisk was a well-known platform, but was generally never considered a ... Read more

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Alistair Cunningham, founder of Integrics, speaks about the present and future of Asterisk call-center industry

2016-01-01

Alistair Cunningham Alistair Cunningham is the founder and owner of Integrics, the company behind Enswitch. After graduating from Cambridge University in 1999, he worked as a telecoms installation engineer at Voicerite, an IBM partner, where he developed a taste for travel. In December 2004, he founded Integrics Ltd. The Enswitch product started in early 2005, and since then has steadily grown in features and customer base. Originally from Northern Ireland, Alistair Cunningham is now a global nomad and travels the world non-stop.

Could you summarize for our readers your profile and your role in the Asterisk community?
I'm the founder of Integrics. We're the creators of Enswitch. It's a feature rich and highly scalable softswitch for commercial telephony services such as hosted PBX, residential ITSP, and SIP trunking... Read more

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Allison Smith, The Voice of Asterisk, speaks about the evolution of Asterisk call-center industry

2015-12-01

Allison Smith Allison Smith "The Voice of Asterisk", is an internationally-recognized professional voice talent, and one of the top telephone voices working today. If you've maneuvered through prompts while calling a Fortune 500 company, participated in a telephone customer satisfaction survey, signed onto a conference call, listened to the public airwaves, took an online training module, ordered a hotel wakeup call, or even received an automated call notifying you of an upcoming medical or dental appointment, chances are, you've heard Allison. Allison has voiced platforms for Vonage, Bell Canada, Sprint, Cingular, Verizon and Qwest, but she is most proud of her work as the Voice of Asterisk, voicing Asterisk prompts since its inception, and far into the future. Clients include Marriot Hotels, 3M, Pfizer, Toyota, Victoria's Secret, Bank of America and EBay among many others.

How have you seen Asterisk change since you started voicing the prompts almost 13 years ago, how has it evolved?
I think the biggest and most profound changes I've witnessed, being on the "front lines" of Asterisk and interacting directly with the community and recording their prompts, is the sheer vastness and variety of uses for Asterisk. I'm constantly astou... Read more

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Alexandre Keller, CEO of Asteriks, speaks about the future of call-center market

2015-07-13

Alexandre Keller Alexandre Keller has been working in the Telecom area for the last five years. During 2006 and 2014 he had over 700 attendees on his Asteriks PBX courses administered in Brazil and Portugal, and developed VoIP projects based on Asterisk PBX. He worked for Virtual Office, founded Obelisk and is the CEO of Asteriks Tecnologia, a newly formed company focused on training and providing services within the Telecom Area, specializing in Asterisk PBX, located in São Paulo, Brazil. Alexandre has a bachelor degree in Computer Science and has been working in network management since 2001. In 2008 became a dCAP (Digium Certified Asterisk Professional), and published a book by Novatec Publisher in 2009 so-called "Asterisk na Prática".

Could you summarize for our readers your company profile, your target customer and reference market?
My partner, Mr. Jobson Andrade, and I got to known each other as individual consultants in a project for a PSTN Company, became friends and decided to start a company, in 2008, focused on understand our customers needs and offer them the best solution available using Asterisk, QueueMetrics and OpenSips.... Read more

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Andrés Herreiz, founder of Quarea, speaks about the future of call-center market in this new interview for the Loway blog

2015-04-27

Andrés Herreiz My name is Andrés Herreiz and I was born, live and work in Barcelona, Spain. I have a Telecom Engineer degree from UPC (Universitat Politecnica de Catalunya, 1995). With my partner Lluís Riera we founded QUAREA in 2003. Now I'm a full time entrepreneur focused on improving and promoting our company. We are specialized in VoIP solutions for SMB and Enterprise Spanish market, based on Asterisk. Formerly I was working as Account Manager in Intermec Technologies (1996 to 2001) and Cable and Wireless (2001 to 2003).

Could you please summarize for our readers your company profile, your target customer and reference markets?
QUAREA was founded with the target to supply quality IT services and solutions, mainly in VoIP area. Nowadays we are a leading provider for Asterisk IP PBX solutions and advanced contact center systems. Our portfolio includes traditional hardware on site solutions and virtual or cloud based solutions. Our customers are SMB or Enterprise companies from very different sectors. We are proud to work for large companies like Indra, Leroy Merlin, Elecnor, Alstom...

What kind of benefits do you experience using and selling Queuemetrics and WombatDialer?
An ACD with Queuemetrics is always a key component of our Asterisk solution proposal for any kind of company, not only call centers. We are also Queuemetrics and W... Read more

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Mathias Pasquay, CEO of Pascom Netzwerktechnik, speaks about the future of contact-center industry

2015-03-09

Mathias Pasquay Mathias Pasquay is the co-founder and CEO of pascom Netzwerktechnik, Germany, with over 10 years experience in the delivery of integrated systems based on open source software. A software developer at heart, in 2008 Mathias was instrumental in the creation of pascom's Asterisk based mobydick VoIP software PBX, which delivers a user friendly and feature rich unified business communications platform.

In addition to his role as CEO, Mathias is responsible for overseeing all aspects of mobydick's future development and growth. Playing an active role in all departments including software development, sales, marketing and channel growth. Thus, providing him a unique insight into upcoming market trends based on both customer requirements as well as advancements in technology.

Q: Could you please summarize for our readers your company profile, your target customer and reference market?
Founded in 1997, pascom Netzwerktechnik saw the Pasquay brothers turn their passion for IT into a highly successful career path. Originally formed as a traditional IT systems integrator, the company reacted to the advancements in IP technologies and the strengthening trend moving companies away from traditional systems by developing mobydick, an Asterisk based software IP PBX. Since then, pascom has grown in... Read more

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Tony Russell of Clarotech Consulting speaks about the future of Asterisk contact-center industry

2015-02-02

Tony Russel Antony Russell was born in Bedford, UK and moved to South Africa when he was eleven. He graduated from the University of Cape Town with a B.Sc. (Hons) in Computer Science in 1987 and then worked at a number of Information Technology firms before founding Clarotech with Colin Fair and David Alexander in 2001. One of the early projects Clarotech took on was to implement a call center, using the then new Asterisk. Seeking mentorship, he formed a friendship with Stephen Davies, an active contributor to the Asterisk project. Since then he has become a recognised Asterisk guru and Asterisk champion in South Africa. He is the only person to hold two dCap certificates and presents official Digium training courses in South Africa. He spends his free time teaching people how to fly light aircraft.

Q: Could you summarize for our readers your company profile, your target customer and reference market?
Clarotech Consulting is an Information Technology company based in South Africa offering infrastructure support, consulting and telephony services to the mid-market, corporate and dedicated call centres throughout Southern Africa.
We are a leading provider of Asterisk PBX products, support and training. Our flagship PBX and Call Centre solution is shift*eight, an integrated PBX solution based on Asterisk open source and in-house customised software.
We also offer clo... Read more

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Pete Engler, Asterisk Marketing Manager at Digium speaks about the Asterisk call-center industry present and future.

2015-01-12

Pete Engler Pete Engler is the Channel and Asterisk Marketing Manager at Digium. He joined the company in 2008 as the Product Manager for Asterisk hardware products before moving to Marketing. Prior to Digium, he served as a Product Manager in the Enterprise and SMB teams with Avocent Corporation, Applications Engineering at ADTRAN and 10 years in Information Technology as a Desktop and Network Administrator. As Channel and Asterisk Marketing Manager, Pete is responsible for channel marketing and lead gen programs for Digium's worldwide network of partners, as well as marketing campaigns that continue to drive demand for Digium's portfolio of telephony products, including Switchvox Unified Communications phone systems and Switchvox Cloud; and products for custom communications projects with open source Asterisk.

Q: Could you summarize for our readers your company profile, your target customer and reference market?
Digium, Inc., the Asterisk Company, created and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999 by Mark Spencer, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Switchvox, Digium's Unified Communications solution to power a b... Read more

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Billy Chia, marketing lead for Respoke and Asterisk guru speaks about the future of Asterisk call-center industry.

2014-11-04

Billy Chia Billy Chia is the marketing lead for Respoke, a web communications platform that makes it easy for web and mobile developers to add live video, voice, messaging and data features to any website or app. Respoke is a service of Digium, Inc. To see more from Billy you can follow him on Twitter.

Q: Could you summarize for our readers your company profile, your target customer and reference market?
Digium is the founding company and primary sponsor of the Asterisk open source project. Digium provides many products and services built from Asterisk, and designed to work together with Asterisk, including IP Phones, Telephony Cards and the Switchvox Cloud hosted Unified Communication solution. I lead the marketing efforts for Respoke, a new service offering from Digium. Respoke provides a cloud platform and set of developer tools designed specifically for web and mobile developers to allow them to easily add communications features to any website or app. (More info at www.respoke.io)

Q: Mr. Chia, what's your view on the Asterisk call-center industry future in the next two years?
Asterisk is a technology that has fueled growth world-wide in the call-center industry. It is used by companies of all sizes from the largest Fortune 500 ... Read more

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Paul Estrella, Chairman of ElastixWorld and CEO of Protodigits, speaks about Elastix and the future of Asterisk call-centers industry.

2014-09-23

Paul Estrella Paul Estrella is an Industrial Engineer from Ecuador. He is part of the Elastix project, and runs its training program. In 2011 he begun a parallel project called OpenDireito, a blog oriented to talk about technology and open source solutions. Paul is also the Chairman of ElastixWorld, the coordinator of Asiri.ec, and the CEO of Protodigits a product development company.

Q: Could you summarize for our readers your company profile, your target customer and reference market?
Our company works on engineering with a focus on software and product development. Our targets are SMB companies, however we have been doing large implementations more often in the last two years.

Q: Mr. Estrella, what's your view on the Asterisk call-center industry future in the next two years?
I think Asterisk broke the myth about Call Center implementation performed just by high tech companies. The accessibility to the functionality, that Asterisk provides, will prove to be the reason why more companies will implement their own contact center department, which will benefit marketing, product development and improve service ... Read more

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Marco Signorini, Engineering Lead for Loway, speaks about present and future role of analysis softwares in the Asterisk call-center market.

2014-09-15

Marco Signorini Marco Signorini has been Engineering Lead for Loway since 2008. Prior to joining Loway he was Software Engineer for a AGB, a division of Nielsen Media Research working on TAM, and Advanced Electronics Application Engineer for Whirlpool Europe.
Earlier experience included Bluetooth and MPEG4 researches for ST Microelectronics. He attended Politecnico di Milano in Italy where he majored in Telecommunication Engineering.

Q: Mr. Signorini, what's your view on the Asterisk call-center industry future in the next two years?
I think Asterisk generated the opportunity to implement a call center in situations where, before the Asterisk era, it was inhibited by costs associated to the traditional telephony systems. For this reason the number of active call center is moving forward and I expect the trend will not change in the next two years. That's why with QueueMetrics call-center suite development we are going in this direction.
The Linux ad-hoc distributions targeted to telephony allows smart users to setup a very small call center in a few clicks and at no cost. At the same time, highly, reliable and professional... Read more

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Vance Dailey, CIO of Intermedia Marketing Solutions, speaks about the future of Asterisk call-center industry.

2014-09-01

Vance Dailey Vance Dailey has been CIO of Intermedia Marketing Solutions since 1990. Prior to joining Intermedia he was manager of systems development at Foster Medical, a division of Avon Products.

Earlier experience included application programming for a Pensylvania based consulting firm. He attended Pennsylvania State University where he majored in General Science.

While at Intermedia Marketing he has transitioned Intermedia from an antiquated platform based on proprietary hardware to an industry leading call center platform architected on an integrated mix of open source, proprietary and internally developed applications. The winner of several industry awards, Intermedia's technology is recognized as among the most adva... Read more

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Vladimir Dudchenko speaks about his recent Load test of IP PBX Asterisk powered by WombatDialer

2014-08-18

Vladimir Dudchenko After finishing MIPT - leading Russian technical university in 1973 Vladimir for the next 20 years has been working for Russian space industry, participating in various IT projects for orbit stations and vehicles.

The next 10 years he has been working for private IT companies in different positions, until in 2003 he has founded SoftBCom - company for IT services and consulting.

SoftBCom has expertise in various areas - mainly on IT infrastructure, applications performance management, security and communications. Among its customers industrial and financial leaders, as well as mid-size and small companies.

Last few years the main activity of SoftBCom was devoted to integrated projects combining infrastructural and communication components, including Asterisk and... Read more

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