With this new tutorial you will learn how to activate the QueueMetrics-WombatDialer Recall Scheduling feature.
One of the most common call center scenario, during an outbound dialing campaign, sees the customer potentially interested not available at call time, so the agent agrees on a better time for the conversation.
QueueMetrics Icon Agent Page allows agents to reschedule the call immediately without having to worry about tracking down all the recalls.
The rescheduled call will be handled by a specific campaign on WombatDialer and will be executed automatically at a set date and time.
Read more at www.queuemetrics.com/blog/2018/07/19/recall-schedule.