QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX that addresses the needs of thousands of contact centers worldwide.
Discover how with a small budget investment you can manage everything happens in your call center with
- Over 180 metrics for calls, traffic, sessions
- Single and multiple reporting for queues/campaigns
- Weekly activity breakdown in days, hours
- Business targets against SLAs measurement
- Staff performance on ACD/nonACD activities measurement
- Customizable QA forms for live/recorded call grading
- Detailed realtime activity reporting with definable alarms
- Listen to live calls remotely
- Realtime Wallboard mode
- Innovative and minimalistic interface where agents can operate all their call-center functions with only one icon.
And much more...
Begin your free trial today, 30 days full featured new version available: QueueMetrics Trial.