Harnessing FreeSWITCH for scale invariant call-centre reporting in growing VoIP providers

This new presentation illustrate the challenges Loway's engineers faced integrating FreeSWITCH's mod_callcenter Module with their call center reporting software: QueueMetrics-Live. You'll find explanation of all the advantages this integration brings, especially to growing VoIP providers.

QueueMetrics-Live cloud solution for call centers enhances productivity and improves the daily workflow of agents using a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool.

More than 200 different metrics tracked and realtime processes management with extensions, call control, whisper, spy and barge mode.

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