Loway Switzerland announces the release of QueueMetrics call center suite version 19.04

Stabio, Switzerland – Loway, solutions provider for contact-centers, announces today the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from Asterisk PBXs and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management process: realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules and much more.

Version 19.04 introduces a series of new features that make it easier to use and run it "your way":

• New wallboard features
• Spy, Whisper and Barge functionalities
• Improved reporting: Lost calls, Short calls and Variable filters
• Better WebRTC soft-phone support and experimental support for Freeswitch
• A brand new reporting engine under the hood
• Several different Bug Fixes

The wallboard monitoring system is now greatly improved and expanded in order to reach feature parity with the Real-Time page.

Now you have three "spy" options in order to listen to ongoing calls for spy, whisper (talk to the agent only) or full barge-in into the call. These features are controlled by security keys, so you can easily assign them only to relevant personnel.

QueueMetrics 19.04 uses an updated version of the soft-phone in order to improve compatibility with the most recent versions of Asterisk; this will offer a smoother experience and is usable in a professional environment with the major modern desktop browsers.

The new release includes a new reporting engine that is more efficient than the previous one, it can work on complex query filters and is able to pull data from different data sources at once.

For more information about QueueMetrics 19.04 visit the release notes page at https://manuals.loway.ch/QM_WhatsNew-chunked/ch16.html.

QueueMetrics 19.04 supports Asterisk 13, 14, 15 and 16, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud hosted service or On-Premise software package.

For a QueueMetrics trial visit www.queuemetrics.com.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.