Stabio, Switzerland – Loway, worldwide leading provider of solutions for contact-centers, is glad to announce its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration.
This partnership will provide QueueMetrics' customers with secure and accurate cloud call recordings for their Asterisk PBX based call centers.
QueueMetrics is a highly scalable monitoring and reporting suite that offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, customizable wallboards, integrated WebRTC softphone and an easy to use interface. QueueMetrics suite is available on premise or as a cloud hosted service with the name "QueueMetrics-Live".
The new Atmos CallCabinet for QueueMetrics-Live includes a pluggable listener module that allows customers to listen to recordings that are being stored remotely in the cloud.
Atmos is an award-winning cloud-based call recording and interaction management solution. The solution harnesses the power of the cloud to record and store both individual customer calls as well as inbound and outbound contact center conversations.
As a result of its cloud centricity, Atmos allows customers to easily meet the demands of rapid business growth and the ability to ensure compliance with regulatory, data sovereignty and consumer protection legislation.
“We are pleased to offer secure and scalable recordings and monitoring for our cloud and on premise customers with the new CallCabinet for QueueMetrics-Live” said Lorenzo Emilitri, Loway Founder. "In this perspective the partnership with CallCabinet is strategic for the evolution of our business and portfolio of services."
“The partnership with Loway is exceptionally strategic for us. Not only are our technologies a good fit, but with their global distribution channel and excellent customer base, I believe they will provide a new dimension to our business,” states Ryan Kahan, CEO at CallCabinet. “Because of Atmos’ ease of use and the seamless integration with the QueueMetrics solution, we believe that customers will be able to immediately scale out an effective recording solution that will assist them in call management, agent evaluation, agent training, quality assurance and compliance.”
For more information about Atmos CallCabinet for QueueMetrics-Live or in order to request your trial visit www.callcabinet.com/loway-queuemetrics-call-recording.
CallCabinet Corporation is a leading developer of innovative, flexible and cutting-edge cloud and premise-based call recording solutions. Its award-winning Atmos solution has carved a niche as a winner of “Best in Show” awards at ITEXPO shows hosted in Miami, Anaheim and Fort Lauderdale, and amongst others, was lauded as the winner of the 2016 and 2017 Internet Telephony Product of the Year. Atmos puts a fully compliant, cloud-hosted, industrial-strength, and easy-to-implement call recording solution within reach of ITSPs, Telcos, carriers, contact centers, distributors and smaller enterprises for the first time. For more information visit www.callcabinet.com.
Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.
If you are interested in a collaboration or simply want more information feel free to contact our marketing manager Maurizio Sabot at , it will be a pleasure to talk with you.
Marketing manager, Loway