Loway announces release of QueueMetrics call center suite version 18.04

Stabio, Switzerland – Loway, major provider of solutions for contact-centers, is glad to announce the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from Asterisk PBX and generates analytical reports for over 180 metrics, covering all the key categories for an effective call center management process: realtime and historical reporting, supervisor page, agent page and quality assessment.

Release 18.04 introduces new features and it is focused on security, data protection and call recordings improvement.
There have been five new reports and over 80 bugs fixed and minor features changed since version 17.06.

New features include Scheduled Jobs, Configuration Synchronizer, Password Encryption, Wallboard Queue Filtering and Agent Page Call Variables.

Now QueueMetrics comes with a new feature, Scheduled Jobs, that allows the user to specify a certain task to be executed at an appointed time, or repeatedly at a fixed interval.
You can schedule different types of jobs, such as sending reports by email on a regular basis, or database optimization tasks.

QueueMetrics 18.04 supports User Password Encryption. By setting up the appropriate system property, you can make sure that all the new user passwords are encrypted and you can choose to block users with insecure passwords from logging into your system.

With the new Wallboards you can change a widget’s settings in such a way that only data from a particular queue is shown.
This makes for a highly versatile wallboard, that can show results for an aggregation of queues, while still having widgets dedicated to individual queues.

The Configuration Synchronizer service, that allows for automatic configuration of agents and queues, has been upgraded in 18.04.
It can fetch a configuration from a remote URL as a JSON object, or read it directly from data present in the database.

Using the QueueMetrics' agent page Call List Panel, you can see a new column displaying all the variables that are attached to a call.
This is useful in order to assess multi system integration, and can give your agents more information about the call and the caller.

QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings.
A new pluggable listener module is included in version 18.04. This module allows you to listen to recordings that are being stored remotely, using Atmos CallCabinet for QueueMetrics software.

Five new reports have been added and are now selectable when creating new reports: Frequent Area Codes, Detail Summary (Daily, By Week, By Month), Executive Summary, Retry Rate and Lost Caller Behaviour and Most Frequent calling/called Number.

For more information about QueueMetrics 18.04 visit the release notes page at https://manuals.loway.ch/QM_WhatsNew-chunked/ch15.html.
QueueMetrics 18.04 supports Asterisk 13, 14 and 15, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud service or On-Premise software package.

For a QueueMetrics trial visit www.queuemetrics.com.

About Loway

Loway Switzerland is a leading software development company providing professional management solutions for contact-centers.
Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
For more information about Loway or to become a Loway partner, please visit www.loway.ch.