Loway Switzerland leading provider of solutions for call-centers based on the Asterisk PBX technology today announced a new series of training courses for it's famous QueueMetrics reporting software.
QueueMetrics training courses for call-centers professionals are an opportunity to enhance knowledge and skills in the various themes covered by a team of expert trainers. Subjects include everything from Administrative and Supervising functionalities to Agents management essentials and much more!
The training includes approximately four hours of contents, divided into sixteen chapters, plus a question-answer section at the end.
Main topics covered are:
- Administrative functionalities
- Supervising functionalities
- Agent-oriented functionalities.
These include queues, groups and agents management, effective use of the monitoring system using standard and custom reports and realtime page. The course does not need a physical classroom, students must install the proper chat system for remote connection with trainers.
Loway does not provide Linux or Asterisk PBX training but students with even basic Asterisk skills are able to follow along with the examples.
For information visit www.queuemetrics.com/training
Since 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX.
Their distinguished QueueMetrics set up modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics.
If you are interested in a collaboration or simply want more information feel free to contact our marketing manager Maurizio Sabot at , it will be a pleasure to talk with you.
Marketing manager, Loway