Starting from September 2013, we are adding a new support option for QueueMetrics: Per-Incident Support.
With Per-Incident Support, you can have a trained technician connect remotely to your system in order to diagnose and fix QueueMetrics problems. You pay a flat fee and have the guarantee that support will be initiated within one working day. A complete description is available on the Remote Access / Per-Incident Support
This offering complements the existing E-mail Support (included for all registered QueueMetrics customers) and Priority Support, that do not include remote support.
Per-Incident Support can be purchased with QueueMetrics or separately from The Loway Shop