Juan Luis Picazo Marketing and Sales Manager of Micropyme speaks about the Asterisk call-center market future

Juan Luis Picazo is Micropyme's co-founder, leading the sales-marketing department and responsible for suppliers and strategic partners relationships. He has a Master in Marketing-Sales, MBA and more than 20 years of experience in IT and Communication industry.
More information at corporate websites: www.micropyme.com






Juan Luis Picazo Micropyme co-founder.


Could you please summarize for our readers your company profile, target customers and market?

We have more than 20 years of experience as consultants in the world of computing and communications. During this time, we have been at the side of our clients implementing solutions and services of maximum reliability and quality.
We support Open Source softwares and solutions because they are excellent alternatives to a great majority of business challenges.
Our solutions are stable, robust, scalable and respond to different areas of a company' organization, in a safe and effective way, while guaranteeing an adequate future evolution.
Our services and IT solutions cover the following areas:

• VoIP and Unified Communications
• Web conferencing and online learning
• Security
• Email and collaboration
• Document, contents and business processes management
• Monitoring and IoT (Internet of Things)
• Cloud Services
• Infrastructure systems and networks




What kind of benefits do you experience selling Loway's products?

Loway products allow us to offer call center solutions at very affordable prices while meeting all customers' business requirements.
They have a simple licensing model, which allows customers to access very powerful monitoring tools and call center statistics.
The Loway complete call center suite is very powerful, for both, inbound and outbound campaigns and monitoring.
It is the perfect choice for Micropyme Asterisk customers who need a complete monitoring and statistics tool with easy installation and maintainance.



Could you give me an example of how you have dealt with a customers issue using QueueMetrics or WombatDialer?

Some customers contacted us because they worked with other call center softwares with high licensing costs, and they do not need most of the functionalities of them.
We approach and present them QueueMetrics using the 30 days trial license, and they discover that the solution covers 100% of their needs.
Accessing QueueMetrics is possible for any customer, whether large, medium or small, the software allows them to grow without financial issues.



What are the key factors which make a successful Asterisk call-centre?

Collaboration with a company like Micropyme that knows perfectly Asterisk technology and QueueMetrics (more than 15 years implementing VoIP with Asterisk) is critical.
Thanks to complete integration of QueueMetrics and Asterisk, we can develop fully customizable solutions for any call center at a very affordable price.

What’s your view on the Asterisk call-center industry future in the next two years?

We see a clear growth in the call center industry, and of course Asterisk, as it is a very powerful solution and perfectly suits any business.
Companies are more and more committed to open source, not only because of the reduced licensing costs, but also because they are more secure, reliable and integrated with other platforms and third-party softwares (such as QueueMetrics, Salesforce, SugarCRM, ERPs, etc.).
Call centers will continue to grow because they are keys for customer care improvement, and, of course, also a very important channel for generating business.